Customer Testimonials
The service was great fast efficient. Team members look out for me thw way I liked. Awesome.
Can always rely on skilled techs to do it right.
I got a great deal on a 2024 Mustang and had a great overall experience. The salesperson and finance person were both honest and personable.
Multiple texts were involved to get this project right? Even the shop manager got involved, it was nice to see an effort when there was a problem that wasn't readily right? Sobbed
This really is a five star dealership. There was no pressure, no intimidation, and nothing but professionalism. I would definitely recommend a dealership to anybody looking to buy a new or used car. Two thumbs up. 👍🏼 👍🏼
Lloyd is great. He new just what I was looking for. The team made my purchase pleasant. Although I wasn't able to take my car same day, it was worth the wait. Everything was done to my expectations. I woul definitely use them and send my friends and family.
Excellent experience with Lloyd purchasing my 2024 Ford Expedition. He was so nice and explained everything about the car. Finance was easy and walked out happy.
Everyone worked great together to find me the perfect SUV at the price point I needed for my payments. The staff was knowledgeable and friendly. A great experience and look forward to doing business with them in the future. Will definitely recommend.
A very pleasant and different experience from other dealers. I recommend 100%. Joe was awesome!
Best Chevy dealership in this area of DFW! Always fair, above-board and very through! Highly recommend this service department!
We had an awesome experience. Lloyd was great and made the experience of buying our new suv simple. We love our new Ford Expedition.
Hunter and the team took great care of my daughter and I for her first car. They explained everything in detail and answered all of our questions. They made us feel at ease and was a smooth process.
Better customer service, they have upped there game
(Translated by Google) All the people are very respectful and kind. If you need anything in Spanish, ask for Mr. Jorge; he'll clear up any doubts you may have. He takes all the time in the world to help you. (Original) Todas las personas muy respetuosas y amables . Si necesitan algo en español pregunten por el señor Jorge les despejará todas las dudas , el se toma todo el tiempo del mundo para atenderlo a uno
I live 40miles north of Sam pack but still go to them because they are great folks and get the job done.
Since I met Bryce he has continued to take care of me. I first came in because I had wires hanging from a terrible install at friendly Chevrolet. Bryce helped me get those cleaned up and secure. I know who to trust with my ZR2. As long as I live in the DFW they have a customer for life.
Second time purchasing a vehicle from here great experience I love to come here and get my oil changed every time my car needs it. Great customer service great people great salesman just a great place all around.
My first time there today 6-20-25 and service was excellent, facilities were clean and was kept informed of the progress
My experience yesterday was incredible, perfect from beginning to end! The environment in the waiting room was warm and welcoming. The little table between the seats was such a thoughtful touch, creating just the right balance of comfort and style. The snacks and coffee made the wait even more enjoyable. Every detail felt intentional, and it truly made a difference. Brice truly made me feel important and valued, treating me with genuine care and professionalism throughout my visit.
The price for the oil change and tire rotation was unbeatable; and with a 5-star experience like this, why would you go ... Read More Google - Jun 20, 2025
Good job 👍
Friendly Staff! Great team! They were easy to work with! I highly recommend them to other buyers
Repeat customer working with Lloyd-he is great to work with and very friendly! Will be back again! Highly recommend!!
Another great experience buying from Lloyd F at Sam Pack Chevy! Bought from him in 2017 and now 2025. We will be back again!
I had an amazing experience working with Lloyd when buying my 2024 Jeep Wrangler! From start to finish, he made the entire process smooth, stress-free, and enjoyable. Lloyd was knowledgeable, patient, and genuinely cared about helping me find exactly what I wanted. He took the time to answer all my questions and made sure I felt confident in my decision. If you’re looking for someone who’s professional, friendly, and truly goes the extra mile—Lloyd is your guy! I couldn’t be happier with my new Jeep!
I was very well attended and received by Jacob Blau, the purchase of my car was smooth and easy, all my questions were clearly answered, the whole process took 2 hours and I left driving my new Suburban for which I paid a lower price than other dealers.
Awsome dealership great people they truly work for you !!!
Did a good job fixing my car And got me a ride to work while my car was in the shop
These guys roll out the red carpet for you, even if it's just a service visit. I was at another Chevrolet dealer before where everyone ignored me, which is what brought me to Sam Pack Five Star Chev. Couldn't be happier with the move.
Great service. I’ve bought my last three cars from them. I plan on it again.
Five Star went above and beyond securing SUV from another dealer in a different state
Great attention and great service. Thanks you
I flew from New Orleans to Dallas to buy a new Chevy Traverse because Sam Pack Five Star Chevy offered the best deal, and my Salesman, Jacob, picked me up from the airport so that I could sign the paperwork and drive my Traverse home. I’m not a fan of car shopping, but Jacob and his team made it as easy as it could be to buy my vehicle. I would recommend this dealership to anyone!
Five Star went above and beyond to source SUV with desired color/packages from another dealer outside of TX. Still managed to provide dealer discount in spite of increased cost to them to meet my needs / schedule.
They were great. Made an appointment, was seen a little before my appointed time. Had comfortable waiting area. My service was done quickly, Cost was very reasonable. I would definitely use them again.
Huge thank you to Lloyd for making the process smooth and actually enjoyable. Super knowledgeable, patient and went the extra mile to get me the BEST deal. Highly recommend working with him if you’re in the market for a car 👏🙌
I want to sincerely thank Hunter, finance, Alan, James the GM and corporate at Sam packs five star. You guys truly went above and beyond during some difficult times when some things appeared to go wrong with my vehicle, you guys were on top of it even when I was out of state I can’t thank you guys enough for what you’ve done. I truly love my vehicle and I hope to work with you guys again in the future.
Sam Pack's 5 Star Chevrolet truly lives up to its name!
I was absolutely blown away by the white glove service and genuine compassion shown by every team member I encountered. Regina Harrell in internet sales was incredibly kind, Joe Harrel—my salesman—was, sweet, patient and helpful beyond measure, and Franco in finance made the process smooth and stress-free. Ron, who wasn't even my finance guy went out of his way to explain the 5 Star Chevrolet app to me.
Car shopping is usually something I dread more than a root canal, but this experience completely changed that. I’... Read More Google - Jun 3, 2025
Joe Harrell is the person you want to talk to if you want to purchase your vehicle and want an easy process.
Every part of the process was actually enjoyable and it seemed like each person that i was guided to next was a true team member of the previous person. They worked together as a great cohesive unit. My salesman takes the cake as my best carsalesman ever. Very personable, not pushy, concerned about my needs and truly listened to everything I had to say and responded to it first before saying what he was about to say. I felt like I coukd have stayed and hung out with the employees all day. Almost got sad when I had to leave. ... Read More Google - Jun 1, 2025
Great service, have been coming here for years
Very simple process. Learned some funny one-liners from Ron, the Cruise Director.
I recently purchased a preowned 2022 F-150 Lariat from Five Star Chevy, Carrollton and worked with Matt, Used Car Sales Manager. Just a few days after the purchase, I started experiencing some electrical problems with the truck. Shortly after I reported the electrical issues, Matt responded promptly and professionally.
Matt took full ownership of the situation and arranged for the vehicle to be brought in for a thorough inspection. He coordinated with the service department to diagnose the problems, including the fault with the deployable steering column circuit (airbag) and other related electrical concerns.Thanks to his swift action and commitment ... Read More Google - May 30, 2025
5 Star Chevy service is amazing. My advisor Brian has always taken care of my vehicles. He is extremely knowledgeable, honest and upfront. They even send a video showing what the technician is finding. 100% transparency and honesty are rare these days, Brian has always done right by me. I trust him with all of my service needs.
My service advisor kept me updated throughout the repair progress. Pricing was fair and honest. They even sent me a video showing the technicians findings! Brian has always taken care of my Corvette and Tahoe and all of my service needs. He goes above and beyond every time. I trust my service needs to 5-Star Chevrolet because of Brian the service Advisor
Jessy had me in and out for my first traverse oil change. Very professional and quick! Thank you! I’ll see yall next time!
Great experience, they are always so helpful and kind! They kept me updated on my car and told me when service was complete. Thank you!
Andreas in Sales and Lee in Finance took care of me. They worked with me and I am very happy with the results. Professionals all the way!
The whole process of booking the appointment and getting the car serviced is outstanding. They are professional, courteous and friendly.
Well the name says it all - Five Stars for Five Star Chevrolet. I had a great experience again - third vehicle purchase from them in 7 years and every time has been easy and everyone has been so nice and accommodating. Would definitely recommend. Jorge in Sales and manger James are excellent.
Sam pack 5 star chevy did a Good job i give them a 10
Lee, Hunter, Ron, and all others were absolutely phenomenal! I received top rate service, a high quality new car at a great price, and all perfectly executed communication at every step of the way. My expectations were blown away and the experience I have had at Sam Pack's 5 Star Chevrolet is far superior than any other dealership I've interacted with. Moving forward, I would highly recommend this dealership to anyone I know looking for a great deal on a quality car, seamless experience, and awesome customer service! Just look at how absolutely overjoyed my wife is as well!!
Amanda was amazing. I knew exactly when my car was going to be ready! Perfect!
I have bought my last 2 cars from Sam Pack Chevrolet in Carrollton Texas, and I let them provide all maintenance on my cars and they are simply the best and have the best customer service and service techs as well! Thank You 😉
My salesperson Austin did a great job coordinating the service, window tinting, and picking up the tags. My service advisor Bryce did a great job of keeping me informed.
Great service and very easy deal, friendly staff and very welcoming
Thursday, I had inquired about my car on the website and that night, Austin sent me a video of it! We communicated via email and neither my husband or I could get to the dealership Friday so made arrangements to meet up first thing Saturday so gave Austin my number and said we would be there by the time they opened. We arrived and, not only was Austin there to greet us, but he had the car parked by the entrance for us to test drive. I'm unfamiliar with the area, but he was able to casually guide us ... Read More Google - May 21, 2025
Thursday, I had inquired about my car on the website and that night, Austin sent me a video of it! We communicated via email and neither my husband or I could get to the dealership Friday so made arrangements to meet up first thing Saturday so gave Austin my number and said we would be there by the time they opened. We arrived and, not only was Austin there to greet us, but he had the car parked by the entrance for us to test drive. I'm unfamiliar with the area, but he was able to casually guide us ... Read More DealerRater - May 21, 2025
I have purchased many many vehicles over the past 40+ years and I have just purchased my second Colorado from 5 Star Chevrolet and in my opinion they are one of the best and most professional dealerships around. my salesman, John Butler was very knowledgeable and helpful in my purchasing these trucks. I plan to buy some more vehicles in the near future and I would prefer to buy from John again,
I honestly wish I had come here first when shopping for a car. I had been so overwhelmed and wanted to just give up. But I came here and was able to meet Lloyd who is extremely helpful and kind. He helped me get into the car I wanted and the process was super easy!
Jesse was very knowledgeable and courteous. I would recommend this dealer to friends and family - Joe
It is always a good experience when I take my vehicle in for any service.
I had an outstanding experience at Sam Pack Chevrolet’s service department! The team went above and beyond, providing exceptional service from start to finish. They arranged a ride to and from work, keeping me on schedule while my car was being serviced. Throughout the day, I received regular updates on the progress, which gave me peace of mind. The technician even sent a personalized video showing the work being done, which was incredibly transparent and reassuring. Best of all, the repairs were completed right on time as promised. The professionalism and customer care were top-notch, and I’ll definitely ... Read More DealerRater - May 16, 2025
I had an outstanding experience at Sam Pack Chevrolet’s service department! The team went above and beyond, providing exceptional service from start to finish. They arranged a ride to and from work, keeping me on schedule while my car was being serviced. Throughout the day, I received regular updates on the progress, which gave me peace of mind. The technician even sent a personalized video showing the work being done, which was incredibly transparent and reassuring. Best of all, the repairs were completed right on time as promised. The professionalism and customer care were top-notch, and I’ll definitely ... Read More Google - May 16, 2025
Jacob was my salesman and did a fantastic job
Can’t say enough great things about Jacob Blau! He was patient, efficient, and very knowledgeable. Very easy to work with. This place is lucky to have him!
Just bought my 3rd vehicle from the 5 star Sam Pack family. It just gets better every time. Thanks to Austin, James and the entire team for making the entire process so smooth and easy. Keep up the great work! It was a pleasure working with you, and I love my new truck!
This is an excellent dealership that focused on making sure that I received #1 customer service.
JR took excellent care of us in a timely manner. He was very courteous.
great sales team and the finance team ran a smooth sale!! Thank you Jeff Moore this is our 4th purchase from SP 5 star and wont be the last!!
They were very accommodating, and helped me so much. I highly recommend Lloyd. They’re all so sweet, and they truly helped me get a great deal on a great car 🙂
Great people and good deals. My process was easy and no pressure on getting the sale. They wear patience.
This dealership has been helpful everytime I've been. And Lloyd was perfect in helping me.
Everyone from the salesmen and the finance department are PHENOMENAL. Joe Harrel is genuinely the best salesman, Austin is wonderful, then Matt, Lee and Gio blew me out of the water with how hard they worked with and for me to get a deal. I’m so grateful, as a 2 time customer now, this is the only place I’ll ever go to, even if it is a bit of a drive. WORTH IT! Will definitely return when it’s time for another!
Hunter was kind and knowledgeable about the vehicles in inventory. Him and the team were able to get us exactly what we had hoped for. The entire dealership was friendly and easy to work with.
Breezy buying process and attentive vendors
Coming into this process I was really on edge about wanting to buy a vehicle. Lloyd was very knowledge, answered all of my questions and put my mind at ease. Will return for any future car buying needs.
Super quick and easy. They listen, are extremely helpful, and a few even remembered me from a few years ago trading in a truck. They have a great team working here.
Highly recommend you ask for Austin. We went in today to look at a car we saw online, unfortunately it had just sold before we arrived. We met Austin and he was so patient and kind, not pushy in the slightest. The only reason we didn’t purchase was because we had something very specific in mind. We’ve been to multiple dealerships and Austin was by far the best salesperson we have dealt with.
Excellent staff, everything was very fast. Everyone has a great sense of humor… i like to much my new Colorado Thanks
This is an update to my last review which was not so positive. I purchased a car from this dealer and it took them 151 days to get my title and plates to me. The only reason I left a 1 star review before was because of the lack of communication between the dealer and I. I had no idea what was going on and was being given no info until about 4 months in. I finally got to talk to a wonderful lady named Tonya Foreman, and she was absolutely amazing. She finally filled me in on the issue that was happening ... Read More Google - Apr 24, 2025
The service team went above and beyond what was expected. Special thanks to Jessi there Service Writer and Josh there senior technician. I can't thank you enough. It's so refreshing to find a place that still believes in giving the customer excellent service
Great experience as always!
Hunter and Jacob helped and were awesome to work with. Everything went smoothly and they were very professional. Update: Some issues came up on the used car, but the team fixed it with no problem. The team here really care for their customers.