Staff

Management

Lee Nolen

Lee Nolen

Finance Director

Certified
110 Reviews
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Ron Daly

Ron Daly

Customer Relations Manager
91 Reviews
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Alan Brown

Alan Brown

General Manager
73 Reviews
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James Cassels

James Cassels

General Sales Manager
69 Reviews
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Jeff Moore

Jeff Moore

New Sales Manager
28 Reviews
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Sean Johnson

Sean Johnson

Parts Director
14 Reviews
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John Butler

John Butler

Fleet Sales Director
13 Reviews
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Regina Harrell

Regina Harrell

Internet Manager
13 Reviews
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Chris Selbach

Chris Selbach

Service Director
10 Reviews
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Nathan Kovalchuk

Nathan Kovalchuk

KBB Buyer
3 Reviews
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Morgan Ernst

Morgan Ernst

Internet Sales Director
2 Reviews
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Matt Hewison

Matt Hewison

Used Car Sales Manager
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Kaylin Holbrook

Kaylin Holbrook

Social Media/Employee Relations/Community Manager
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Lori Swindal

Lori Swindal

Office Manager
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Finance

Giovanni Dichiara

Giovanni Dichiara

Finance Manager

Certified
113 Reviews
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Laura Vargas

Laura Vargas

Finance Assistant
9 Reviews
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Sales

Lloyd Facen

Lloyd Facen

Sales Consultant

Certified
319 Reviews
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Yulian Equihua

Yulian Equihua

Sales Consultant
48 Reviews
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Joe Harrell

Joe Harrell

Sales Consultant
47 Reviews
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Jorge Ramos

Jorge Ramos

Sales Consultant - Bi-Lingual
28 Reviews
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Franko Santana

Franko Santana

Sales Consultant
24 Reviews
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Andres Nunez

Andres Nunez

Sales Consultant
17 Reviews
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Hunter Perrin

Hunter Perrin

Sales Consultant
7 Reviews
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Austin Cassels

Austin Cassels

Sales Consultant
2 Reviews
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Joann Martinez

Joann Martinez

Receptionist
1 Review
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Jovonte Fields

Jovonte Fields

Sales Consultant
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Rafael Gata

Rafael Gata

Sales Consultant
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Joseph Kim

Joseph Kim

Sales Consultant
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Owen Lokar

Owen Lokar

Courtesy Delivery Coordinator
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Administration

Misty Asman

Misty Asman

Accounts Payables
1 Review
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Steph Caleron

Steph Caleron

Title Clerk
1 Review
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Rainelle Morales

Rainelle Morales

Accounting Assistant/Inventory
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Rachel Olivio

Rachel Olivio

Billing
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Maria Rico

Maria Rico

HR/Payroll
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Service

Amanda Agosto

Amanda Agosto

Service Advisor
187 Reviews
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Brian Withem

Brian Withem

Service Advisor
88 Reviews
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Rosa Lerma

Rosa Lerma

Customer Service
68 Reviews
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Jessy Barrientos

Jessy Barrientos

Service Advisor
47 Reviews
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Bee Hernandez

Bee Hernandez

Internal Advisor
36 Reviews
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Angel Agosto

Angel Agosto

Service Technician
9 Reviews
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Bryce Cassels

Bryce Cassels

Service Advisor
8 Reviews
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Pat Millard

Pat Millard

Porter
7 Reviews
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J.R. Lopez

J.R. Lopez

Service Advisor
5 Reviews
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Jalijah Craine

Jalijah Craine

Service Technician
4 Reviews
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Fabian Calles

Fabian Calles

Service Technician
3 Reviews
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Shawn Detaverier

Shawn Detaverier

Service Technician
3 Reviews
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Casey Hardin

Casey Hardin

Service Technician
3 Reviews
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Jason Gardner

Jason Gardner

Shop Foreman
2 Reviews
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Manuel Hernandez

Manuel Hernandez

Service Technician
2 Reviews
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Caleb Snellgrove

Caleb Snellgrove

Service Technician
2 Reviews
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Alex Escorza-Martinez

Alex Escorza-Martinez

Service Technician
1 Review
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Edgar Ibarra

Edgar Ibarra

Service Technician
1 Review
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Roberto Sarinana

Roberto Sarinana

Service
1 Review
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Kevin Cruz

Kevin Cruz

Service Technician
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Nicolas Detavernier

Nicolas Detavernier

Service Technician
View Bio
Payne Jenkins

Payne Jenkins

Service Technician
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JJ Johnson

JJ Johnson

Service Technician
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Lori Mariani

Lori Mariani

Service BDC
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Jose Martinez

Jose Martinez

Service Technician
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Miguel Mentado

Miguel Mentado

Service Technician
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Brian Pena

Brian Pena

Service Technician
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David Portillo

David Portillo

Service Technician
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Evan Raley

Evan Raley

Service Technician
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Jesus Sarinana Jr

Jesus Sarinana Jr

Service Technician
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Jesus Sarinana Sr

Jesus Sarinana Sr

Service Technician
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Azyyah Wallace

Azyyah Wallace

Service Technician
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Steven Wormington

Steven Wormington

Service
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Parts

Ian Kuhn

Ian Kuhn

Parts Sales
18 Reviews
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Jacob Sosa

Jacob Sosa

Parts Sales
13 Reviews
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Sam Sayan

Sam Sayan

Parts Receiving
1 Review
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Jason Faulkner

Jason Faulkner

Parts Sales
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Randy Juarez

Randy Juarez

Parts Sales
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Lloyd Facen

Lloyd Facen

Sales Consultant

319 Reviews
Certified
Recent Reviews

Oct 28, 2024

Dealership Rating
Employee Rating

Lloyd is the best!

Lloyd is the best! Out of all the dealerships we visited, he by far had the best customer service. I previously met him back in May and knew I needed to come back. He took his time to listen and help my mom find the perfect car!

Oct 28, 2024

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Lloyd is genuinely wonderful!

Lloyd is genuinely wonderful! My family and I have been coming to Five Star for over 10 years, and it warms my heart to see how he has helped my three grown children and other family members find the perfect vehicles. Over the years, Lloyd has become more than just a salesman; he feels like a caring friend and part of our family. His exceptional customer service truly shines through, as he always goes the extra mile to ensure we leave the dealership feeling happy and valued.

Oct 11, 2024

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As soon as I started chatting with Lloyd I had a great

As soon as I started chatting with Lloyd I had a great feeling about him

Oct 08, 2024

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Lloyd is the guy to go for any car buying he made sure we

Lloyd is the guy to go for any car buying he made sure we got just what we wanted. from the moment we walked into five star chevrolet they treated us like family and took care of us. also answered all of our questions and we just know we will be back to five star chevrolet.

Sep 28, 2024

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Everyone at the dealership was very helpful and

Everyone at the dealership was very helpful and informative. I especially enjoyed working with Lloyd.

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Amanda Agosto

Amanda Agosto

Service Advisor
Dealership Experience 7 years 5 months
Industry Experience 8 years 5 months
Recent Reviews

Oct 11, 2024

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Amanda went above and beyond.

Amanda went above and beyond. I was out of town when the car was done so she offered to Uber my wife to the dealership from our home in Keller.

Sep 16, 2024

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5Star Chevy has serviced my vrehicles for many years and

5Star Chevy has serviced my vrehicles for many years and I recommend them to others

Aug 29, 2024

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Blank no no no no no no no no no no no no no no

Blank no no no no no no no no no no no no no no

Aug 20, 2024

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Exceptional service from Alan and his team!

Exceptional service from Alan and his team! Communication was great! I will definitely be back next time I need new vehicle or service on an existing vehicle. Top notch service!

Aug 05, 2024

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Took my vehicle in to get maintenanced and Brian and

Took my vehicle in to get maintenanced and Brian and Amanda were prompt in taking care of me. Service was fast with class! The work was Superb!! Thank you, 5 Star Ford. 👍😃

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Giovanni Dichiara

Giovanni Dichiara

Finance Manager

113 Reviews
Certified
Dealership Experience 5 years 6 months
Industry Experience 25 years 11 months
Recent Reviews

Oct 28, 2024

Dealership Rating
Employee Rating

Lloyd is the best!

Lloyd is the best! Out of all the dealerships we visited, he by far had the best customer service. I previously met him back in May and knew I needed to come back. He took his time to listen and help my mom find the perfect car!

Oct 27, 2024

Dealership Rating
Employee Rating

Our salesman, the finance representative, the sales

Our salesman, the finance representative, the sales manager, and the finance manager all worked diligently with us to make sure our family was taken care of. We have now purchased 6 cars from Sam Packs, with 3 being in the last month. We cannot express enough gratitude to everyone that worked hard to help us get what we needed in such a short amount of time. We will not go to another dealership!

Oct 16, 2024

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Five Star Chevy is the place to go with all your service

Five Star Chevy is the place to go with all your service and sales needs. My service rep Brice is always friendly and makes sure I leave satisfied. I Love this place..

Oct 11, 2024

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They were very courteous and professional.

They were very courteous and professional. Friendly and knowledgeable. After the highway is rebuilt, I would return for another vehicle.

Oct 10, 2024

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Advisors always considerate and give updates while

Advisors always considerate and give updates while waiting for service. Also, will text updates while waiting or even before picking up your vehicle.

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Lee Nolen

Lee Nolen

Finance Director

110 Reviews
Certified
Recent Reviews

Oct 28, 2024

Dealership Rating
Employee Rating

Lloyd is genuinely wonderful!

Lloyd is genuinely wonderful! My family and I have been coming to Five Star for over 10 years, and it warms my heart to see how he has helped my three grown children and other family members find the perfect vehicles. Over the years, Lloyd has become more than just a salesman; he feels like a caring friend and part of our family. His exceptional customer service truly shines through, as he always goes the extra mile to ensure we leave the dealership feeling happy and valued.

Oct 27, 2024

Dealership Rating
Employee Rating

Our salesman, the finance representative, the sales

Our salesman, the finance representative, the sales manager, and the finance manager all worked diligently with us to make sure our family was taken care of. We have now purchased 6 cars from Sam Packs, with 3 being in the last month. We cannot express enough gratitude to everyone that worked hard to help us get what we needed in such a short amount of time. We will not go to another dealership!

Oct 09, 2024

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Every single person I interacted with was awesome.

Every single person I interacted with was awesome. Jeff and Andrés made me feel very much taken care of. I've been telling everyone in my family and friend group how great my experience was. Andrés has made me excited for the next car I get after my lease is up and I will definitely be getting it from Five Star. I had a bad experience at a different dealership (not a Chevrolet dealer) so I was recommended to go here. So glad I did. I really appreciate how no one pressured me or gave me the run around and Andrés gave me all the possible options without pushing me to do anything. I really feel like I got an incredible deal on an incredible car and I couldn’t be happier. If you need a car, definitely check here first and ask about all your EV options.

Oct 08, 2024

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Employee Rating

Lloyd is the guy to go for any car buying he made sure we

Lloyd is the guy to go for any car buying he made sure we got just what we wanted. from the moment we walked into five star chevrolet they treated us like family and took care of us. also answered all of our questions and we just know we will be back to five star chevrolet.

Sep 30, 2024

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Finance team was great!

Finance team was great!! They both went above and beyond to help us with our new purchase.

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Ron Daly

Ron Daly

Customer Relations Manager
Dealership Experience 3 years 8 months
Industry Experience 6 years 6 months
Recent Reviews

Oct 20, 2024

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Have their pros and cons.

Have their pros and cons. Sales team was quite nice to deal with, having no pressure and actually went above and beyond in how they let me inspect the used vehicle I eventually purchased. Purchasing the car was smooth without hassle. It was quick since there was no financing or warranty purchasing. Unfortunately, something must have gone wrong in the registration process because it took 9.5 weeks for my plates to arrive at the dealership. My sales representative had to defer to the titling department for status. No one from that department ever responded to the voicemails I left, nor chat sessions through their help interface. The only way I ever got information for why the process was taking so long was by visiting the dealership again in person, where I was finally able to talk to someone in titling directly. The reasons given for the delay were not satisfactory - implying there had been no mistakes, and they were just backed up. If that is the only reason, they may need to improve processes and add more personnel. In the end, whatever they had to do to complete the process got done, so it worked out alright, but I found the communication during the experience to be severely lacking.

Oct 16, 2024

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Five Star Chevy is the place to go with all your service

Five Star Chevy is the place to go with all your service and sales needs. My service rep Brice is always friendly and makes sure I leave satisfied. I Love this place..

Oct 09, 2024

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Every single person I interacted with was awesome.

Every single person I interacted with was awesome. Jeff and Andrés made me feel very much taken care of. I've been telling everyone in my family and friend group how great my experience was. Andrés has made me excited for the next car I get after my lease is up and I will definitely be getting it from Five Star. I had a bad experience at a different dealership (not a Chevrolet dealer) so I was recommended to go here. So glad I did. I really appreciate how no one pressured me or gave me the run around and Andrés gave me all the possible options without pushing me to do anything. I really feel like I got an incredible deal on an incredible car and I couldn’t be happier. If you need a car, definitely check here first and ask about all your EV options.

Oct 08, 2024

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Employee Rating

Lloyd is the guy to go for any car buying he made sure we

Lloyd is the guy to go for any car buying he made sure we got just what we wanted. from the moment we walked into five star chevrolet they treated us like family and took care of us. also answered all of our questions and we just know we will be back to five star chevrolet.

Sep 28, 2024

Dealership Rating
Employee Rating

Everyone at the dealership was very helpful and

Everyone at the dealership was very helpful and informative. I especially enjoyed working with Lloyd.

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Brian Withem

Brian Withem

Service Advisor
Dealership Experience 6 years 4 months
Industry Experience 20 years 9 months
Recent Reviews

Oct 16, 2024

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Five Star Chevy is the place to go with all your service

Five Star Chevy is the place to go with all your service and sales needs. My service rep Brice is always friendly and makes sure I leave satisfied. I Love this place..

Oct 12, 2024

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Sam packs five star Chevrolet in Carrollton Texas is the

Sam packs five star Chevrolet in Carrollton Texas is the best Chevy Dealership in Dallas. I appreciate everything that you guys did for me especially in service. Brian was a big help.

Oct 11, 2024

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Excellent, honest service.

Excellent, honest service. Quick turn around and great communication. Absolutely my dealership of choice. Will be bringing my truck here for all services.

Aug 18, 2024

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Very friendly dealership.

Very friendly dealership..felt extremely welcoming..walked out with my Colorado the same day..would recommend to friends and family

Aug 05, 2024

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Took my vehicle in to get maintenanced and Brian and

Took my vehicle in to get maintenanced and Brian and Amanda were prompt in taking care of me. Service was fast with class! The work was Superb!! Thank you, 5 Star Ford. 👍😃

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Alan Brown

Alan Brown

General Manager
Recent Reviews

Oct 09, 2024

Dealership Rating
Employee Rating

Every single person I interacted with was awesome.

Every single person I interacted with was awesome. Jeff and Andrés made me feel very much taken care of. I've been telling everyone in my family and friend group how great my experience was. Andrés has made me excited for the next car I get after my lease is up and I will definitely be getting it from Five Star. I had a bad experience at a different dealership (not a Chevrolet dealer) so I was recommended to go here. So glad I did. I really appreciate how no one pressured me or gave me the run around and Andrés gave me all the possible options without pushing me to do anything. I really feel like I got an incredible deal on an incredible car and I couldn’t be happier. If you need a car, definitely check here first and ask about all your EV options.

Sep 30, 2024

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Finance team was great!

Finance team was great!! They both went above and beyond to help us with our new purchase.

Sep 30, 2024

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Everyone is so kind and helpful and makes you feel like

Everyone is so kind and helpful and makes you feel like family. I highly recommend the for your next purchase!!

Aug 25, 2024

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Very nice experience quick and pain less look forward to

Very nice experience quick and pain less look forward to next time with five star

Aug 20, 2024

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Exceptional service from Alan and his team!

Exceptional service from Alan and his team! Communication was great! I will definitely be back next time I need new vehicle or service on an existing vehicle. Top notch service!

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James Cassels

James Cassels

General Sales Manager
Recent Reviews

Oct 27, 2024

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Employee Rating

Our salesman, the finance representative, the sales

Our salesman, the finance representative, the sales manager, and the finance manager all worked diligently with us to make sure our family was taken care of. We have now purchased 6 cars from Sam Packs, with 3 being in the last month. We cannot express enough gratitude to everyone that worked hard to help us get what we needed in such a short amount of time. We will not go to another dealership!

Oct 08, 2024

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Employee Rating

Lloyd is the guy to go for any car buying he made sure we

Lloyd is the guy to go for any car buying he made sure we got just what we wanted. from the moment we walked into five star chevrolet they treated us like family and took care of us. also answered all of our questions and we just know we will be back to five star chevrolet.

Sep 26, 2024

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Superb Experience from all departments and everyone we

Superb Experience from all departments and everyone we dealt with showed the definition of excellent customer service !!! James, Austin and Lee were outstanding !!!

Sep 04, 2024

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Lloyd and the team took great care of me.

Lloyd and the team took great care of me. Made the truck buying process smooth, and snatched a great steal on the Colorado. Definitely recommend!

Sep 02, 2024

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I recommend this dealership!

I recommend this dealership!! They are just awesome!!! They will help you each and every way!!! I would recommend family and friends to go there!!

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Rosa Lerma

Rosa Lerma

Customer Service
Dealership Experience 6 years 7 months
Industry Experience 26 years 8 months
Recent Reviews

Oct 16, 2024

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Five Star Chevy is the place to go with all your service

Five Star Chevy is the place to go with all your service and sales needs. My service rep Brice is always friendly and makes sure I leave satisfied. I Love this place..

Aug 08, 2024

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An outstanding job on my car for service.

An outstanding job on my car for service. Very friendly staff who love their job. Highly recommend coming here, the reviews they have speak for themselves.

Apr 11, 2024

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Great dealership awesome service the best place to buy a

Great dealership awesome service the best place to buy a car or truck and to get it serviced come to five star Chevy in Carrollton you won’t be disappointed!

Dec 16, 2023

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5Star Chevrolet has been our go-to dealer for at least

5Star Chevrolet has been our go-to dealer for at least 15+ years. Alway excellent!

Dec 15, 2023

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Always excellent service at 5* Chevrolet, service &

Always excellent service at 5* Chevrolet, service & sales. Especially Amanda in Service and Lloyd in Sales!

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Yulian Equihua

Yulian Equihua

Sales Consultant
Recent Reviews

Oct 16, 2024

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Great customer service, very friendly atmosphere, and the

Great customer service, very friendly atmosphere, and the salesman Yulian did a fantastic job with everything! Would definitely recommend purchasing a vehicle from Five Star Chevrolet.

Oct 11, 2024

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They were very courteous and professional.

They were very courteous and professional. Friendly and knowledgeable. After the highway is rebuilt, I would return for another vehicle.

Feb 08, 2023

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Very professional and seamless experience.

Very professional and seamless experience. I was offered a very reasonable price for the value of my car and am happy I chose them for my sale.

Jan 19, 2023

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I’ve sold my old car and it was super easy process.

I’ve sold my old car and it was super easy process. Yulian was honest, professional,friendly and very communicative to work with. I would highly recommend him if you plan to sell a car.

Dec 10, 2022

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Yulian, es un súper y atento vendedor.

Yulian, es un súper y atento vendedor. La transacción fue muy rápida y ofreció un gran precio! Lo recomiendo.

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Jessy Barrientos

Jessy Barrientos

Service Advisor
Recent Reviews

Oct 31, 2024

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This is the best dealership I have ever had the pleasure

This is the best dealership I have ever had the pleasure of working with in my life

Aug 27, 2024

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The service advisor was great.

The service advisor was great. The Quality control could use some improvement before delivery of vehicle.

Aug 08, 2024

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An outstanding job on my car for service.

An outstanding job on my car for service. Very friendly staff who love their job. Highly recommend coming here, the reviews they have speak for themselves.

Aug 01, 2024

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Always reliable and good service.

Always reliable and good service. Communication is great as well. Highly recommend using Five Star.

May 17, 2024

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I went in for a state inspection on short notice.

I went in for a state inspection on short notice. Jessy got me in and out and her communication is GREAT. She has such a good vibe and makes the car service experience smooth and easy.

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Joe Harrell

Joe Harrell

Sales Consultant
Contact Me
Dealership Experience 4 years 11 months
Industry Experience 12 years 6 months
Recent Reviews

Oct 27, 2024

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Our salesman, the finance representative, the sales

Our salesman, the finance representative, the sales manager, and the finance manager all worked diligently with us to make sure our family was taken care of. We have now purchased 6 cars from Sam Packs, with 3 being in the last month. We cannot express enough gratitude to everyone that worked hard to help us get what we needed in such a short amount of time. We will not go to another dealership!

Sep 14, 2024

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Very knowledgeable, easy to work with.

Very knowledgeable, easy to work with. Nice people. Quickly handled finance paperwork and payment n

Aug 05, 2024

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Great place great people very positive friendly kind

Great place great people very positive friendly kind respectful place I will continue to come here to friendly Chevrolet

Aug 04, 2024

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Everyone with a name with only 3 letters can be best

Everyone with a name with only 3 letters can be best described with a 3 letter word, WOW! Joe, Lee, and Ron are excellent and essential!!! They made my car buying experience well worth it! Thank you all for everything!

Aug 01, 2024

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Our sales consultant was friendly, helpful and

Our sales consultant was friendly, helpful and knowledgeable. There was no pressure of any kind. Paperwork was handled efficiently and we were briefed and guided through the connection of our phone to the vehicle technology. Overall it was a pleasant experience.

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Bee Hernandez

Bee Hernandez

Internal Advisor
Dealership Experience 8 years 9 months
Industry Experience 10 years 6 months
Recent Reviews

Dec 16, 2023

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5Star Chevrolet has been our go-to dealer for at least

5Star Chevrolet has been our go-to dealer for at least 15+ years. Alway excellent!

Dec 15, 2023

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Always excellent service at 5* Chevrolet, service &

Always excellent service at 5* Chevrolet, service & sales. Especially Amanda in Service and Lloyd in Sales!

Dec 29, 2021

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Brian was excellent and they took good care of me and my...

Brian was excellent and they took good care of me and my car. Thank you!

Dec 04, 2021

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Very friendly, helpful, professional and they go out of...

Very friendly, helpful, professional and they go out of their way!!! I was very happy with my results! Ryan I’m service was amazing!! Also the tech that found the problem. Great service. I will DEFINITELY go back and refer.

Nov 12, 2021

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The service was great! My advisor kept me up to date on...

The service was great! My advisor kept me up to date on the repair status of my vehicle. They also take a video that shows the issues with your vehicle so you can see firsthand. Honesty and integrity!

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Jeff Moore

Jeff Moore

New Sales Manager
Recent Reviews

Oct 09, 2024

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Every single person I interacted with was awesome.

Every single person I interacted with was awesome. Jeff and Andrés made me feel very much taken care of. I've been telling everyone in my family and friend group how great my experience was. Andrés has made me excited for the next car I get after my lease is up and I will definitely be getting it from Five Star. I had a bad experience at a different dealership (not a Chevrolet dealer) so I was recommended to go here. So glad I did. I really appreciate how no one pressured me or gave me the run around and Andrés gave me all the possible options without pushing me to do anything. I really feel like I got an incredible deal on an incredible car and I couldn’t be happier. If you need a car, definitely check here first and ask about all your EV options.

Nov 09, 2023

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My experience with this dealership was not good, it was

My experience with this dealership was not good, it was great! My guy was Lloyd Facen. He is a very courteous and professional associate, who took great care in getting me the car I wanted and was happy with the deal. And I’m not that easy to please. But he did it. Five Star Chevrolet, you have a 10 star employee. Thanks Lloyd for everything you did, I love my car! Keep up the terrific work you are doing to help people get the vehicle the need and want. I wish you much success…

Aug 26, 2023

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The guys were great very on point and straight to the

The guys were great very on point and straight to the point no sugar cutting

Jul 07, 2023

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Bryce was amazing!

Bryce was amazing! Communicated effectively and it was completed and washed very quickly! I applaud the whole team on making this a great visit!

Jul 02, 2023

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The Five Pack Chevy Team was amazing.

The Five Pack Chevy Team was amazing. They did a great job from start to finish. Jeff, Lloyd, and Giovanni are who I worked with and I would definately recommend Five Star Chevrolet to friends and family if they are looking for a new or used car.

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Jorge Ramos

Jorge Ramos

Sales Consultant - Bi-Lingual
Recent Reviews

Aug 25, 2024

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Very nice experience quick and pain less look forward to

Very nice experience quick and pain less look forward to next time with five star

May 24, 2024

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Jorge.

Jorge. Literally a professional at giving the best and smoothest car buying experience. His attention to detail and quickness is phenomenal. 5 star service for sure.

Dec 16, 2023

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This is the 3rd car I have purchased from Five Star

This is the 3rd car I have purchased from Five Star Chevrolet and I am always 100% satisfied. I even purchased the last 2 cars from the same salesman.. Thank you Loyld you are the best! Always prfessional, helpful, and just an all-around good guy.

Jan 30, 2023

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Excelente servicio, Jorge Ramos fue muy servicial, atento

Excelente servicio, Jorge Ramos fue muy servicial, atento y rápido lo mismo con el departamento de financiamiento. Muchas gracias

Jan 07, 2023

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excellent service the people are very friendly it is

excellent service the people are very friendly it is always a pleasure to take my car to the service

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Franko Santana

Franko Santana

Sales Consultant
Contact Me
Dealership Experience 4 years 11 months
Industry Experience 8 years 11 months
Corvette and Performance specialist! Bilingual ! Philippians 4:13 - I can do all things through him who strengthens me .
Recent Reviews

Oct 21, 2024

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I met and talked to four different people Including the

I met and talked to four different people Including the receptionist at the front desk, and everyone was so friendly and courteous, and was full of smile. I appreciate that.very much.

Oct 16, 2024

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Five Star Chevy is the place to go with all your service

Five Star Chevy is the place to go with all your service and sales needs. My service rep Brice is always friendly and makes sure I leave satisfied. I Love this place..

May 26, 2024

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Estamos muy contentos con nuestra compra la gente muy

Estamos muy contentos con nuestra compra la gente muy amable y un buen servicio en general.

May 06, 2024

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Excellent teamwork by everyone involved.

Excellent teamwork by everyone involved. The salesman, service manager, finance team and manager were all working to help us get what we were looking for at the price that we needed. Thanks again.

Apr 22, 2024

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Five Star Chevrolet are amazing.

Five Star Chevrolet are amazing. Franko Santana and Lee Nolen were patient. They explained all the process and paperwork.

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Ian Kuhn

Ian Kuhn

Parts Sales
Dealership Experience 5 years
Industry Experience 8 years 8 months
Recent Reviews

Jul 07, 2023

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Bryce was amazing!

Bryce was amazing! Communicated effectively and it was completed and washed very quickly! I applaud the whole team on making this a great visit!

Jun 16, 2023

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They were amazing from my initial phone call setting up

They were amazing from my initial phone call setting up my appointment; through my arrival, and the care they provided to my vehicle. They had me out the dirt in a very timely manner. Great all the way around!

Apr 27, 2023

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Thanks for a great experience from the start to the

Thanks for a great experience from the start to the finish, what a great team support in helping the customers.

Feb 22, 2023

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Amanda was awesome to work with.

Amanda was awesome to work with. Kept me informed throughout the repairs. Repairs were done correctly.

Aug 08, 2022

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Thanks for your excellent service… Franko Santana was

Thanks for your excellent service… Franko Santana was excellent salesman … wish him best future… love him

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Andres Nunez

Andres Nunez

Sales Consultant
Contact Me
Dealership Experience 3 years 6 months
Industry Experience 3 years 7 months
Moved here from Miami with my wife Soon to be father I aim to give the best customer service possible
Recent Reviews

Oct 20, 2024

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Employee Rating

Have their pros and cons.

Have their pros and cons. Sales team was quite nice to deal with, having no pressure and actually went above and beyond in how they let me inspect the used vehicle I eventually purchased. Purchasing the car was smooth without hassle. It was quick since there was no financing or warranty purchasing. Unfortunately, something must have gone wrong in the registration process because it took 9.5 weeks for my plates to arrive at the dealership. My sales representative had to defer to the titling department for status. No one from that department ever responded to the voicemails I left, nor chat sessions through their help interface. The only way I ever got information for why the process was taking so long was by visiting the dealership again in person, where I was finally able to talk to someone in titling directly. The reasons given for the delay were not satisfactory - implying there had been no mistakes, and they were just backed up. If that is the only reason, they may need to improve processes and add more personnel. In the end, whatever they had to do to complete the process got done, so it worked out alright, but I found the communication during the experience to be severely lacking.

Oct 10, 2024

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I recently purchased a car, and I couldn't be happier

I recently purchased a car, and I couldn't be happier with the experience. The salesperson was incredibly knowledgeable, patient, and attentive to my needs. They took the time to understand what I was looking for and guided me through the entire process with ease. Their professionalism and friendly demeanor made the whole experience enjoyable. I highly recommend them to anyone in the market for a new vehicle. Excellent service all around!

Oct 10, 2024

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Advisors always considerate and give updates while

Advisors always considerate and give updates while waiting for service. Also, will text updates while waiting or even before picking up your vehicle.

Oct 10, 2024

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My experience at Five Star Chevrolet has always been

My experience at Five Star Chevrolet has always been incredible. I have purchased multiple cars from them in the past several years from Andres Nunez. Andres always makes sure I am satisfied with my purchase and makes sure my purchase is right for me. I highly recommend anyone looking for a vehicle to come check out this dealership and to get helped by Andres.

Oct 09, 2024

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Every single person I interacted with was awesome.

Every single person I interacted with was awesome. Jeff and Andrés made me feel very much taken care of. I've been telling everyone in my family and friend group how great my experience was. Andrés has made me excited for the next car I get after my lease is up and I will definitely be getting it from Five Star. I had a bad experience at a different dealership (not a Chevrolet dealer) so I was recommended to go here. So glad I did. I really appreciate how no one pressured me or gave me the run around and Andrés gave me all the possible options without pushing me to do anything. I really feel like I got an incredible deal on an incredible car and I couldn’t be happier. If you need a car, definitely check here first and ask about all your EV options.

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Sean Johnson

Sean Johnson

Parts Director
Dealership Experience 7 years 7 months
Industry Experience 42 years 11 months
Recent Reviews

Jul 13, 2024

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This is the second vehicle I bought from five star

This is the second vehicle I bought from five star Chevrolet and both times have been a good experience.

May 24, 2024

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Jorge.

Jorge. Literally a professional at giving the best and smoothest car buying experience. His attention to detail and quickness is phenomenal. 5 star service for sure.

Nov 29, 2023

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Five Star Chevrolet takes care of the customer and the

Five Star Chevrolet takes care of the customer and the vehicle providing a level of trust that is very difficult to find now days!

Jul 07, 2023

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Bryce was amazing!

Bryce was amazing! Communicated effectively and it was completed and washed very quickly! I applaud the whole team on making this a great visit!

Jul 01, 2023

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Limpio Grande Extenso surtido de autos Personal muy

Limpio Grande Extenso surtido de autos Personal muy amable Precios increíbles A comparación de otras agencias Muy rápido te atienden

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John Butler

John Butler

Fleet Sales Director
Dealership Experience 3 years 8 months
Industry Experience 23 years 2 months
Recent Reviews

Jun 18, 2024

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they listened to what I wanted in a Silverado and help me

they listened to what I wanted in a Silverado and help me find the right vehicle. They were very responsive throughout the process, including helping me find the aftermarket accessories that I wanted. I will recommend five star Chevrolet very highly.

Jan 06, 2024

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Our Sales person Franco was very polite attentive helpful

Our Sales person Franco was very polite attentive helpful & just a great gentleman made our process easy & no stress or pressure..

Jul 01, 2023

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Limpio Grande Extenso surtido de autos Personal muy

Limpio Grande Extenso surtido de autos Personal muy amable Precios increíbles A comparación de otras agencias Muy rápido te atienden

May 15, 2023

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Great people in all departments, took care of our needs

Great people in all departments, took care of our needs and went over the top to make sure we were satisfied with h our experience and produc

May 08, 2023

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First class establishment.

First class establishment. Lloyd, John and Alan were all very helpful and welcoming. I’ll be back!

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Regina Harrell

Regina Harrell

Internet Manager
Recent Reviews

Oct 20, 2024

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Employee Rating

Have their pros and cons.

Have their pros and cons. Sales team was quite nice to deal with, having no pressure and actually went above and beyond in how they let me inspect the used vehicle I eventually purchased. Purchasing the car was smooth without hassle. It was quick since there was no financing or warranty purchasing. Unfortunately, something must have gone wrong in the registration process because it took 9.5 weeks for my plates to arrive at the dealership. My sales representative had to defer to the titling department for status. No one from that department ever responded to the voicemails I left, nor chat sessions through their help interface. The only way I ever got information for why the process was taking so long was by visiting the dealership again in person, where I was finally able to talk to someone in titling directly. The reasons given for the delay were not satisfactory - implying there had been no mistakes, and they were just backed up. If that is the only reason, they may need to improve processes and add more personnel. In the end, whatever they had to do to complete the process got done, so it worked out alright, but I found the communication during the experience to be severely lacking.

Dec 16, 2023

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This is the 3rd car I have purchased from Five Star

This is the 3rd car I have purchased from Five Star Chevrolet and I am always 100% satisfied. I even purchased the last 2 cars from the same salesman.. Thank you Loyld you are the best! Always prfessional, helpful, and just an all-around good guy.

Jul 21, 2023

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It was a pleasure to come in to 5 Star Chevrolet.

It was a pleasure to come in to 5 Star Chevrolet. First they had what I have been looking for. The showroom actually had cars and Trucks in the showroom. I was at a Chevy Dealers close to my home it had no cars in the showroom. Lloyd is an excellent Salesman he is personable and good listener and professional. Matt is excellent and every person I talked with Was a pleasure to work with. In fact it felt like I was in a Cadilac Dealership. I would go so far as,saying they should be the GM model. I have loved General Motors my entire life. My wife and I are very pleased with my Malibu Premier. Keep up the good work. Always always make continuous improvements a priority. This survey is great and should be used for that. Customer satisfaction and great service will go a long way to your growth and longevity for Chevrolet and GM.

Jul 04, 2023

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Great service.

Great service. True pricing. Friendly staff. Took their time to take care of us and were very efficient.

Mar 14, 2023

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Our transaction was totally satisfying.

Our transaction was totally satisfying. I bought my Camaro SS sight unseen, other than the correspondence thru e-mails. I started e-mailing with Regina, who was very responsive and helpful. She handed my off to Franko in Sales. Franko sent me several videos of the car, and took requests for the next video. When Franko and I had agreed to a price, he handed my off the Gio. Gio walked my thru the cash purchase and was very patient waiting for my money to be wired to them. Franko had agreed to have the car delivered to my house some 200+ miles from Carrolton. He quoted me $535 dollars for enclosed shipping. The car got to our house when scheduled, and Franko has not asked for the shipping to be reimbursed. I couldn't have asked for a more seamless car purchase. I'm 68, so I've bought many cars. Probably my easiest car purchase to date. Highly recommend Five Star, and especially Regina, Franko and Gio. Thanks again guys!

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Jacob Sosa

Jacob Sosa

Parts Sales
Dealership Experience 5 years 8 months
Industry Experience 11 years 2 months
Recent Reviews

Jul 07, 2023

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Bryce was amazing!

Bryce was amazing! Communicated effectively and it was completed and washed very quickly! I applaud the whole team on making this a great visit!

Jul 01, 2023

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Limpio Grande Extenso surtido de autos Personal muy

Limpio Grande Extenso surtido de autos Personal muy amable Precios increíbles A comparación de otras agencias Muy rápido te atienden

Jun 03, 2022

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I brought my 2017 Toyota Corolla in for warranty work and

I brought my 2017 Toyota Corolla in for warranty work and Jessy was the best communicator! My parts were on back order and the dates it was suppose to arrive changed a few times but Jessy communicated with me every single time there was a change. I understand the market is crazy! Once my parts came in, the tech, Will, did the work and now it’s good as new!! 5/5 ! I appreciate Jessy and Will! Being a female, I am cautious where I take my car. I can gladly say I fully trust Five Star Chevrolet. Thank you so much!! 5/5 stars

Nov 12, 2021

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The service was great! My advisor kept me up to date on...

The service was great! My advisor kept me up to date on the repair status of my vehicle. They also take a video that shows the issues with your vehicle so you can see firsthand. Honesty and integrity!

Jul 26, 2021

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Service was excellent service advisor Amanda did a good...

Service was excellent service advisor Amanda did a good job service was fast They do excellent work on my truck I recommend Five Star Chevrolet to anybody

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Chris Selbach

Chris Selbach

Service Director
Recent Reviews

Aug 08, 2024

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An outstanding job on my car for service.

An outstanding job on my car for service. Very friendly staff who love their job. Highly recommend coming here, the reviews they have speak for themselves.

Feb 19, 2024

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As always 100%!

As always 100%! Thanks and keep up the great work! Y’all always make me feel welcome.

Dec 06, 2023

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I really like 5 Star Chevy.

I really like 5 Star Chevy. They have a great business model. Based upon customer satisfaction a great product called Chevrolet. With great Employees that represent professionism and integrity. GM needs to recognize 5 Star Chevrolet as their model Dealership in my opinion. I was very fortunate in finding my beautiful Red Malibu Premier at 5 Star I could not be happier. It reminded me of my 96 Cadilac pearl red El Dorado believe me that is saying much about my love for GM. Be Blessed and Merry Christmas Dennis Botkin

Jun 21, 2023

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Great as always.

Great as always. Jessy was attentive and kept me updated. It was done in a timely manner and everyone around was friendly. Awesome environment, snacks and can't complain about free cappuccino. Thank you guys.

Jun 21, 2023

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Great as always.

Great as always. Jessy was attentive and kept me updated. It was done in a timely manner and everyone around was friendly. Awesome environment, snacks and can't complain about free cappuccino. Thank you guys.

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Angel Agosto

Angel Agosto

Service Technician
Recent Reviews

Feb 19, 2024

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As always 100%!

As always 100%! Thanks and keep up the great work! Y’all always make me feel welcome.

Jan 26, 2024

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Great service as usual!

Great service as usual! Just another great experience at Five Star Chevrolet. Always professional, courteous and helpful.

Sep 22, 2023

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Great service, great communication and staff was

Great service, great communication and staff was professional. Would highly recommend them to all Chevy owners.

Jun 30, 2023

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The dealer texts with updates was very helpful.

The dealer texts with updates was very helpful. The issues were explained clearly to me and I greatly appreciate the work with an external warranty

Jun 20, 2023

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SM pack Chevy has the best staff ever.

SM pack Chevy has the best staff ever. They always make me feel at home

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Laura Vargas

Laura Vargas

Finance Assistant
Dealership Experience 6 years 11 months
Industry Experience 6 years 11 months
Recent Reviews

Sep 30, 2024

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Finance team was great!

Finance team was great!! They both went above and beyond to help us with our new purchase.

Sep 30, 2024

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Everyone is so kind and helpful and makes you feel like

Everyone is so kind and helpful and makes you feel like family. I highly recommend the for your next purchase!!

May 26, 2024

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Estamos muy contentos con nuestra compra la gente muy

Estamos muy contentos con nuestra compra la gente muy amable y un buen servicio en general.

Sep 09, 2023

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I hade a bad experience back in June helping my daughter

I hade a bad experience back in June helping my daughter get a car. I have already gotten 2 cars from 5 star with no issues. I'm not going over the whole story again. My thing is now why keep emailing me on the issue have me say Everything that happened. Act like you care and in confidence that you are going and willing to help resolve the issue. To not doing anything at all at the end. You still want to continue the bad customer service. I had to tell my son NO we ate not going there cause he's ready for a car if they truly ment that they cared on helping and resolve the issue. Stay true to give the money they said they would pay me for then I would have taken him. BAD CUSTOMER SERVICE AND THEY DONOT STAY TRUE TO THERE WORDS.

Aug 14, 2023

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LEO SANGIOVANNI Is the best customer service specialist,

LEO SANGIOVANNI Is the best customer service specialist, the team create a friendly environment and everything was transparent, no small letters. 100% recommended.

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Bryce Cassels

Bryce Cassels

Service Advisor
Dealership Experience 1 years 10 months
Former automotive technician of 5 years, and current service advisor. Currently I am working towards my degree in Business Management to take my career to the next step!
Recent Reviews

Oct 16, 2024

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Five Star Chevy is the place to go with all your service

Five Star Chevy is the place to go with all your service and sales needs. My service rep Brice is always friendly and makes sure I leave satisfied. I Love this place..

Oct 10, 2024

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Advisors always considerate and give updates while

Advisors always considerate and give updates while waiting for service. Also, will text updates while waiting or even before picking up your vehicle.

Oct 09, 2024

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Service was quick and they explained all that was done

Service was quick and they explained all that was done They even washed my truck!

Oct 01, 2024

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Advisor and tech were on top of everything.

Advisor and tech were on top of everything. Quick turn around and done right. Highly recommended.

Sep 02, 2024

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Bryce did great.

Bryce did great. He listened to my concerns and took action. Chris has a great team in his service personnel. I highly recommend and continue to do my work and Buy trucks at Sam Pack’s Five Star Chevrolet in Carrollton. Thanks for always being 5 Star! Sean

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Pat Millard

Pat Millard

Porter
Recent Reviews

Sep 16, 2024

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5Star Chevy has serviced my vrehicles for many years and

5Star Chevy has serviced my vrehicles for many years and I recommend them to others

Jun 18, 2024

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Convenient, helpful and easy to use was accurate about

Convenient, helpful and easy to use was accurate about when the car would be available.

Nov 29, 2023

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Five Star Chevrolet takes care of the customer and the

Five Star Chevrolet takes care of the customer and the vehicle providing a level of trust that is very difficult to find now days!

Mar 30, 2023

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The service team is excellent and I appreciate the help

The service team is excellent and I appreciate the help and information you shared with me during my visit, Thank you Amanda for your support and excellent service.

Oct 23, 2022

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I think 5star is a great dealership with excellent

I think 5star is a great dealership with excellent customer service and they go the extra mile for their customers.

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Hunter Perrin

Hunter Perrin

Sales Consultant
Contact Me
Dealership Experience 1 years 9 months
Industry Experience 1 years 9 months
Recent Reviews

Oct 20, 2024

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Employee Rating

Have their pros and cons.

Have their pros and cons. Sales team was quite nice to deal with, having no pressure and actually went above and beyond in how they let me inspect the used vehicle I eventually purchased. Purchasing the car was smooth without hassle. It was quick since there was no financing or warranty purchasing. Unfortunately, something must have gone wrong in the registration process because it took 9.5 weeks for my plates to arrive at the dealership. My sales representative had to defer to the titling department for status. No one from that department ever responded to the voicemails I left, nor chat sessions through their help interface. The only way I ever got information for why the process was taking so long was by visiting the dealership again in person, where I was finally able to talk to someone in titling directly. The reasons given for the delay were not satisfactory - implying there had been no mistakes, and they were just backed up. If that is the only reason, they may need to improve processes and add more personnel. In the end, whatever they had to do to complete the process got done, so it worked out alright, but I found the communication during the experience to be severely lacking.

Sep 27, 2024

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Satisfied customer here!

Satisfied customer here!!! Excellent in thier job. Very professional and Hands on throughout the process

Aug 23, 2024

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I had an amazing experience buying a new car online with

I had an amazing experience buying a new car online with this dealership. Hunter was very profesional and amazing to work with. Definely a 10/10 experience!

Jun 20, 2024

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Five star Chevrolet was excellent from start to finish.

Five star Chevrolet was excellent from start to finish. Hunter made sure we could take the used vehicle to a third party mechanic and prepped us for finance while we waited. We got the ok to move forward from the mechanic and we were ready to sign. Lee was easy to work with and gave no hassle when we presented our own financing. He helped to understand each step with ease. Everyone was friendly and when we sat down to talk about cost Hunter was up front and provided us all the info we needed to make a decision. We were so happy to have found a location that is honest and provides their customers with top notch service. Thank you again Five Star Chevrolet! We will be back next time we are in Dallas and need to find a great deal!

Feb 17, 2024

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Went to this particular dealer looking for a new,

Went to this particular dealer looking for a new, bare-bone, C8. Ended up buying a C7 Z06 and am extremely happy with my change of mind. No pressure whatsoever, no last minute adders to the total price (which happened at another dealer that was also competing for my business). An excellent salesman, did not push for upselling, understood exactly what I wanted. Next time I need another Chevrolet, they have my business.

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J.R. Lopez

J.R. Lopez

Service Advisor
Recent Reviews

Oct 10, 2024

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Advisors always considerate and give updates while

Advisors always considerate and give updates while waiting for service. Also, will text updates while waiting or even before picking up your vehicle.

Oct 03, 2024

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Mr Lopez excellent customer skills to handle your service

Mr Lopez excellent customer skills to handle your service advisor needs in a timely manner 💯

Oct 02, 2024

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JR was very helpful in communicating with me through the

JR was very helpful in communicating with me through the process. They washed my car, and the repairs were done to my satisfaction.

Aug 30, 2024

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The service was performed in a timely manner, Mr Lopez

The service was performed in a timely manner, Mr Lopez was very professional and informative!

Aug 17, 2024

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The service was quickly and JR and Jacob was awesome, I

The service was quickly and JR and Jacob was awesome, I will continue to bring my car for service at 5 star Chevy

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Jalijah Craine

Jalijah Craine

Service Technician
Recent Reviews

Jun 20, 2023

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SM pack Chevy has the best staff ever.

SM pack Chevy has the best staff ever. They always make me feel at home

May 18, 2023

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Good services , willing to send friends over to take a

Good services , willing to send friends over to take a look for any car they are looking for

Jan 21, 2023

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Service as always SPECTACULAR!

Service as always SPECTACULAR!! I will always bring my vehicle to Sam Pack 5 Star Chevrolet 🌟

Jan 02, 2023

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Service was excellent.

Service was excellent. Amanda assisted me in getting my tire repaired and followed up when problem was found.

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Fabian Calles

Fabian Calles

Service Technician
Recent Reviews

May 17, 2024

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I went in for a state inspection on short notice.

I went in for a state inspection on short notice. Jessy got me in and out and her communication is GREAT. She has such a good vibe and makes the car service experience smooth and easy.

Jun 20, 2023

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SM pack Chevy has the best staff ever.

SM pack Chevy has the best staff ever. They always make me feel at home

May 18, 2023

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Good services , willing to send friends over to take a

Good services , willing to send friends over to take a look for any car they are looking for

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Shawn Detaverier

Shawn Detaverier

Service Technician
Recent Reviews

Aug 29, 2023

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As always, good customer service, very friendly staff,

As always, good customer service, very friendly staff, very professional, it is always a pleasure to take my car to the agency.

Jun 20, 2023

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SM pack Chevy has the best staff ever.

SM pack Chevy has the best staff ever. They always make me feel at home

May 18, 2023

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Good services , willing to send friends over to take a

Good services , willing to send friends over to take a look for any car they are looking for

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Casey Hardin

Casey Hardin

Service Technician
Recent Reviews

Jun 20, 2023

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SM pack Chevy has the best staff ever.

SM pack Chevy has the best staff ever. They always make me feel at home

May 18, 2023

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Good services , willing to send friends over to take a

Good services , willing to send friends over to take a look for any car they are looking for

Jan 08, 2022

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Fast and friendly service! Had a great experience at Sam...

Fast and friendly service! Had a great experience at Sam Packs 5 Star Chevrolet! Thanks.

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Nathan Kovalchuk

Nathan Kovalchuk

KBB Buyer
Recent Reviews

Aug 28, 2024

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One of the best experiences I've had purchasing a new

One of the best experiences I've had purchasing a new vehicle from a dealership. Nathan and Lee were very helpful and made the entire process a pleasant, easy, and quick. I will consider this dealership again in the future. Great job!

Aug 20, 2024

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Exceptional service from Alan and his team!

Exceptional service from Alan and his team! Communication was great! I will definitely be back next time I need new vehicle or service on an existing vehicle. Top notch service!

Jan 11, 2024

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My customer service representative, Nathaniel, was at his

My customer service representative, Nathaniel, was at his best. he was very informative; he was pleasant and easy to talk to, and I was able to get the car my heart desires. I would recommend everyone that I know to get their next car at Sam pack 5 star Chevrolet.

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Austin Cassels

Austin Cassels

Sales Consultant
Recent Reviews

Sep 28, 2024

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Everyone at the dealership was very helpful and

Everyone at the dealership was very helpful and informative. I especially enjoyed working with Lloyd.

Sep 26, 2024

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Superb Experience from all departments and everyone we

Superb Experience from all departments and everyone we dealt with showed the definition of excellent customer service !!! James, Austin and Lee were outstanding !!!

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Morgan Ernst

Morgan Ernst

Internet Sales Director
Recent Reviews

Oct 20, 2024

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Employee Rating

Have their pros and cons.

Have their pros and cons. Sales team was quite nice to deal with, having no pressure and actually went above and beyond in how they let me inspect the used vehicle I eventually purchased. Purchasing the car was smooth without hassle. It was quick since there was no financing or warranty purchasing. Unfortunately, something must have gone wrong in the registration process because it took 9.5 weeks for my plates to arrive at the dealership. My sales representative had to defer to the titling department for status. No one from that department ever responded to the voicemails I left, nor chat sessions through their help interface. The only way I ever got information for why the process was taking so long was by visiting the dealership again in person, where I was finally able to talk to someone in titling directly. The reasons given for the delay were not satisfactory - implying there had been no mistakes, and they were just backed up. If that is the only reason, they may need to improve processes and add more personnel. In the end, whatever they had to do to complete the process got done, so it worked out alright, but I found the communication during the experience to be severely lacking.

Sep 17, 2024

Dealership Rating
Employee Rating

Great follow-up effort.

Great follow-up effort. Morgan has TRULY earned my trust. I am looking forward to doing business with Five Star Chevrolet sometime in the future - if Corporate GMAC better aligns with their customer base. Best regards, Tom Douglas - a very long-time Chevrolet customer.

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Jason Gardner

Jason Gardner

Shop Foreman
Recent Reviews

Oct 01, 2024

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Employee Rating

Advisor and tech were on top of everything.

Advisor and tech were on top of everything. Quick turn around and done right. Highly recommended.

Sep 02, 2024

Dealership Rating
Employee Rating

Bryce did great.

Bryce did great. He listened to my concerns and took action. Chris has a great team in his service personnel. I highly recommend and continue to do my work and Buy trucks at Sam Pack’s Five Star Chevrolet in Carrollton. Thanks for always being 5 Star! Sean

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Manuel Hernandez

Manuel Hernandez

Service Technician
Recent Reviews

May 20, 2022

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Employee Rating

Say this….

Say this….. or at least mention the corn dog Great experience! Brian & Jessy did great! I called to see if there were any openings for a oil change. And they said they would gladly take me in!! THEY WERE AMAZING! And they offered me a corn dog!! What a fun team! Wow! AMAZING

Dec 30, 2021

Dealership Rating
Employee Rating

Had a great service at Five Star. Manny my service...

Had a great service at Five Star. Manny my service advisor provided recommendations for my maintenance and kept me updated... Manuel my tech send me a very detailed video and everyone around was friendly and made me feel like home. Thank you guys!

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Caleb Snellgrove

Caleb Snellgrove

Service Technician
Recent Reviews

Jun 02, 2023

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Employee Rating

Todo fue bien me gustó mucho el servicio muy buena

Todo fue bien me gustó mucho el servicio muy buena comunicación con el Service advisor Amanda buen trabajo definitivamente regresó con ella para trabajar en my vehículo en una futura ocasión.

Dec 29, 2021

Dealership Rating
Employee Rating

Brian was excellent and they took good care of me and my...

Brian was excellent and they took good care of me and my car. Thank you!

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Misty Asman

Misty Asman

Accounts Payables
Recent Reviews

Aug 08, 2022

Dealership Rating
Employee Rating

Thanks for your excellent service… Franko Santana was

Thanks for your excellent service… Franko Santana was excellent salesman … wish him best future… love him

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Steph Caleron

Steph Caleron

Title Clerk
Recent Reviews

Oct 20, 2024

Dealership Rating
Employee Rating

Have their pros and cons.

Have their pros and cons. Sales team was quite nice to deal with, having no pressure and actually went above and beyond in how they let me inspect the used vehicle I eventually purchased. Purchasing the car was smooth without hassle. It was quick since there was no financing or warranty purchasing. Unfortunately, something must have gone wrong in the registration process because it took 9.5 weeks for my plates to arrive at the dealership. My sales representative had to defer to the titling department for status. No one from that department ever responded to the voicemails I left, nor chat sessions through their help interface. The only way I ever got information for why the process was taking so long was by visiting the dealership again in person, where I was finally able to talk to someone in titling directly. The reasons given for the delay were not satisfactory - implying there had been no mistakes, and they were just backed up. If that is the only reason, they may need to improve processes and add more personnel. In the end, whatever they had to do to complete the process got done, so it worked out alright, but I found the communication during the experience to be severely lacking.

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Alex Escorza-Martinez

Alex Escorza-Martinez

Service Technician
Recent Reviews

Aug 08, 2024

Dealership Rating
Employee Rating

An outstanding job on my car for service.

An outstanding job on my car for service. Very friendly staff who love their job. Highly recommend coming here, the reviews they have speak for themselves.

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Edgar Ibarra

Edgar Ibarra

Service Technician
Recent Reviews

Sep 16, 2024

Dealership Rating
Employee Rating

5Star Chevy has serviced my vrehicles for many years and

5Star Chevy has serviced my vrehicles for many years and I recommend them to others

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Joann Martinez

Joann Martinez

Receptionist
Recent Reviews

Sep 02, 2024

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Employee Rating

Very nice atmosphere and very kind people!

Very nice atmosphere and very kind people! Very clean and nice and cool. I appreciate my car

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Roberto Sarinana

Roberto Sarinana

Service
Recent Reviews

Aug 08, 2022

Dealership Rating
Employee Rating

Thanks for your excellent service… Franko Santana was

Thanks for your excellent service… Franko Santana was excellent salesman … wish him best future… love him

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Sam Sayan

Sam Sayan

Parts Receiving
Recent Reviews

Jul 07, 2023

Dealership Rating
Employee Rating

Bryce was amazing!

Bryce was amazing! Communicated effectively and it was completed and washed very quickly! I applaud the whole team on making this a great visit!

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Kevin Cruz

Kevin Cruz

Service Technician
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Nicolas Detavernier

Nicolas Detavernier

Service Technician
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Jason Faulkner

Jason Faulkner

Parts Sales
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Jovonte Fields

Jovonte Fields

Sales Consultant
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Rafael Gata

Rafael Gata

Sales Consultant
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Matt Hewison

Matt Hewison

Used Car Sales Manager
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Kaylin Holbrook

Kaylin Holbrook

Social Media/Employee Relations/Community Manager
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Payne Jenkins

Payne Jenkins

Service Technician
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JJ Johnson

JJ Johnson

Service Technician
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Randy Juarez

Randy Juarez

Parts Sales
Dealership Experience 1 years 8 months
Industry Experience 11 years 3 months
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Joseph Kim

Joseph Kim

Sales Consultant
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Owen Lokar

Owen Lokar

Courtesy Delivery Coordinator
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Lori Mariani

Lori Mariani

Service BDC
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Jose Martinez

Jose Martinez

Service Technician
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Miguel Mentado

Miguel Mentado

Service Technician
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Rainelle Morales

Rainelle Morales

Accounting Assistant/Inventory
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Rachel Olivio

Rachel Olivio

Billing
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Brian Pena

Brian Pena

Service Technician
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David Portillo

David Portillo

Service Technician
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Evan Raley

Evan Raley

Service Technician
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Maria Rico

Maria Rico

HR/Payroll
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Jesus Sarinana Jr

Jesus Sarinana Jr

Service Technician
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Jesus Sarinana Sr

Jesus Sarinana Sr

Service Technician
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Lori Swindal

Lori Swindal

Office Manager
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Azyyah Wallace

Azyyah Wallace

Service Technician
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Steven Wormington

Steven Wormington

Service
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