Staff
Management
Lee Nolen
Finance Director
Ron Daly
Customer Relations Manager
Alan Brown
General Manager
James Cassels
General Sales Manager
Jeff Moore
New Sales Manager
Sean Johnson
Parts Director
John Butler
Fleet Sales Director
Regina Harrell
Internet Manager
Chris Selbach
Service Director
Nathan Kovalchuk
KBB Buyer
Morgan Ernst
Internet Sales Director
Matt Hewison
Used Car Sales Manager
Kaylin Holbrook
Social Media/Employee Relations/Community Manager
Lori Swindal
Office Manager
Finance
Giovanni Dichiara
Finance Manager
Laura Vargas
Finance Assistant
Sales
Lloyd Facen
Sales Consultant
Yulian Equihua
Sales Consultant
Joe Harrell
Sales Consultant
Jorge Ramos
Sales Consultant - Bi-Lingual
Franko Santana
Sales Consultant
Andres Nunez
Sales Consultant
Hunter Perrin
Sales Consultant
Austin Cassels
Sales Consultant
Joann Martinez
Receptionist
Jovonte Fields
Sales Consultant
Rafael Gata
Sales Consultant
Joseph Kim
Sales Consultant
Owen Lokar
Courtesy Delivery Coordinator
Administration
Misty Asman
Accounts Payables
Steph Caleron
Title Clerk
Rainelle Morales
Accounting Assistant/Inventory
Rachel Olivio
Billing
Maria Rico
HR/Payroll
Service
Amanda Agosto
Service Advisor
Brian Withem
Service Advisor
Rosa Lerma
Customer Service
Jessy Barrientos
Service Advisor
Bee Hernandez
Internal Advisor
Angel Agosto
Service Technician
Bryce Cassels
Service Advisor
Pat Millard
Porter
J.R. Lopez
Service Advisor
Jalijah Craine
Service Technician
Fabian Calles
Service Technician
Shawn Detaverier
Service Technician
Casey Hardin
Service Technician
Jason Gardner
Shop Foreman
Manuel Hernandez
Service Technician
Caleb Snellgrove
Service Technician
Alex Escorza-Martinez
Service Technician
Edgar Ibarra
Service Technician
Roberto Sarinana
Service
Kevin Cruz
Service Technician
Nicolas Detavernier
Service Technician
Payne Jenkins
Service Technician
JJ Johnson
Service Technician
Lori Mariani
Service BDC
Jose Martinez
Service Technician
Miguel Mentado
Service Technician
Brian Pena
Service Technician
David Portillo
Service Technician
Evan Raley
Service Technician
Jesus Sarinana Jr
Service Technician
Jesus Sarinana Sr
Service Technician
Azyyah Wallace
Service Technician
Steven Wormington
Service
Parts
Ian Kuhn
Parts Sales
Jacob Sosa
Parts Sales
Sam Sayan
Parts Receiving
Jason Faulkner
Parts Sales
Randy Juarez
Parts Sales
Lloyd Facen
Sales Consultant
Oct 28, 2024
Lloyd is the best!
Lloyd is the best! Out of all the dealerships we visited, he by far had the best customer service. I previously met him back in May and knew I needed to come back. He took his time to listen and help my mom find the perfect car!
Oct 28, 2024
Lloyd is genuinely wonderful!
Lloyd is genuinely wonderful! My family and I have been coming to Five Star for over 10 years, and it warms my heart to see how he has helped my three grown children and other family members find the perfect vehicles. Over the years, Lloyd has become more than just a salesman; he feels like a caring friend and part of our family. His exceptional customer service truly shines through, as he always goes the extra mile to ensure we leave the dealership feeling happy and valued.
Oct 11, 2024
As soon as I started chatting with Lloyd I had a great
As soon as I started chatting with Lloyd I had a great feeling about him
Oct 08, 2024
Lloyd is the guy to go for any car buying he made sure we
Lloyd is the guy to go for any car buying he made sure we got just what we wanted. from the moment we walked into five star chevrolet they treated us like family and took care of us. also answered all of our questions and we just know we will be back to five star chevrolet.
Sep 28, 2024
Everyone at the dealership was very helpful and
Everyone at the dealership was very helpful and informative. I especially enjoyed working with Lloyd.
Amanda Agosto
Service Advisor
Oct 11, 2024
Amanda went above and beyond.
Amanda went above and beyond. I was out of town when the car was done so she offered to Uber my wife to the dealership from our home in Keller.
Sep 16, 2024
5Star Chevy has serviced my vrehicles for many years and
5Star Chevy has serviced my vrehicles for many years and I recommend them to others
Aug 29, 2024
Blank no no no no no no no no no no no no no no
Blank no no no no no no no no no no no no no no
Aug 20, 2024
Exceptional service from Alan and his team!
Exceptional service from Alan and his team! Communication was great! I will definitely be back next time I need new vehicle or service on an existing vehicle. Top notch service!
Aug 05, 2024
Took my vehicle in to get maintenanced and Brian and
Took my vehicle in to get maintenanced and Brian and Amanda were prompt in taking care of me. Service was fast with class! The work was Superb!! Thank you, 5 Star Ford. 👍😃
Giovanni Dichiara
Finance Manager
Oct 28, 2024
Lloyd is the best!
Lloyd is the best! Out of all the dealerships we visited, he by far had the best customer service. I previously met him back in May and knew I needed to come back. He took his time to listen and help my mom find the perfect car!
Oct 27, 2024
Our salesman, the finance representative, the sales
Our salesman, the finance representative, the sales manager, and the finance manager all worked diligently with us to make sure our family was taken care of. We have now purchased 6 cars from Sam Packs, with 3 being in the last month. We cannot express enough gratitude to everyone that worked hard to help us get what we needed in such a short amount of time. We will not go to another dealership!
Oct 16, 2024
Five Star Chevy is the place to go with all your service
Five Star Chevy is the place to go with all your service and sales needs. My service rep Brice is always friendly and makes sure I leave satisfied. I Love this place..
Oct 11, 2024
They were very courteous and professional.
They were very courteous and professional. Friendly and knowledgeable. After the highway is rebuilt, I would return for another vehicle.
Oct 10, 2024
Advisors always considerate and give updates while
Advisors always considerate and give updates while waiting for service. Also, will text updates while waiting or even before picking up your vehicle.
Lee Nolen
Finance Director
Oct 28, 2024
Lloyd is genuinely wonderful!
Lloyd is genuinely wonderful! My family and I have been coming to Five Star for over 10 years, and it warms my heart to see how he has helped my three grown children and other family members find the perfect vehicles. Over the years, Lloyd has become more than just a salesman; he feels like a caring friend and part of our family. His exceptional customer service truly shines through, as he always goes the extra mile to ensure we leave the dealership feeling happy and valued.
Oct 27, 2024
Our salesman, the finance representative, the sales
Our salesman, the finance representative, the sales manager, and the finance manager all worked diligently with us to make sure our family was taken care of. We have now purchased 6 cars from Sam Packs, with 3 being in the last month. We cannot express enough gratitude to everyone that worked hard to help us get what we needed in such a short amount of time. We will not go to another dealership!
Oct 09, 2024
Every single person I interacted with was awesome.
Every single person I interacted with was awesome. Jeff and Andrés made me feel very much taken care of. I've been telling everyone in my family and friend group how great my experience was. Andrés has made me excited for the next car I get after my lease is up and I will definitely be getting it from Five Star. I had a bad experience at a different dealership (not a Chevrolet dealer) so I was recommended to go here. So glad I did. I really appreciate how no one pressured me or gave me the run around and Andrés gave me all the possible options without pushing me to do anything. I really feel like I got an incredible deal on an incredible car and I couldn’t be happier. If you need a car, definitely check here first and ask about all your EV options.
Oct 08, 2024
Lloyd is the guy to go for any car buying he made sure we
Lloyd is the guy to go for any car buying he made sure we got just what we wanted. from the moment we walked into five star chevrolet they treated us like family and took care of us. also answered all of our questions and we just know we will be back to five star chevrolet.
Sep 30, 2024
Finance team was great!
Finance team was great!! They both went above and beyond to help us with our new purchase.
Ron Daly
Customer Relations Manager
Oct 20, 2024
Have their pros and cons.
Have their pros and cons. Sales team was quite nice to deal with, having no pressure and actually went above and beyond in how they let me inspect the used vehicle I eventually purchased. Purchasing the car was smooth without hassle. It was quick since there was no financing or warranty purchasing. Unfortunately, something must have gone wrong in the registration process because it took 9.5 weeks for my plates to arrive at the dealership. My sales representative had to defer to the titling department for status. No one from that department ever responded to the voicemails I left, nor chat sessions through their help interface. The only way I ever got information for why the process was taking so long was by visiting the dealership again in person, where I was finally able to talk to someone in titling directly. The reasons given for the delay were not satisfactory - implying there had been no mistakes, and they were just backed up. If that is the only reason, they may need to improve processes and add more personnel. In the end, whatever they had to do to complete the process got done, so it worked out alright, but I found the communication during the experience to be severely lacking.
Oct 16, 2024
Five Star Chevy is the place to go with all your service
Five Star Chevy is the place to go with all your service and sales needs. My service rep Brice is always friendly and makes sure I leave satisfied. I Love this place..
Oct 09, 2024
Every single person I interacted with was awesome.
Every single person I interacted with was awesome. Jeff and Andrés made me feel very much taken care of. I've been telling everyone in my family and friend group how great my experience was. Andrés has made me excited for the next car I get after my lease is up and I will definitely be getting it from Five Star. I had a bad experience at a different dealership (not a Chevrolet dealer) so I was recommended to go here. So glad I did. I really appreciate how no one pressured me or gave me the run around and Andrés gave me all the possible options without pushing me to do anything. I really feel like I got an incredible deal on an incredible car and I couldn’t be happier. If you need a car, definitely check here first and ask about all your EV options.
Oct 08, 2024
Lloyd is the guy to go for any car buying he made sure we
Lloyd is the guy to go for any car buying he made sure we got just what we wanted. from the moment we walked into five star chevrolet they treated us like family and took care of us. also answered all of our questions and we just know we will be back to five star chevrolet.
Sep 28, 2024
Everyone at the dealership was very helpful and
Everyone at the dealership was very helpful and informative. I especially enjoyed working with Lloyd.
Brian Withem
Service Advisor
Oct 16, 2024
Five Star Chevy is the place to go with all your service
Five Star Chevy is the place to go with all your service and sales needs. My service rep Brice is always friendly and makes sure I leave satisfied. I Love this place..
Oct 12, 2024
Sam packs five star Chevrolet in Carrollton Texas is the
Sam packs five star Chevrolet in Carrollton Texas is the best Chevy Dealership in Dallas. I appreciate everything that you guys did for me especially in service. Brian was a big help.
Oct 11, 2024
Excellent, honest service.
Excellent, honest service. Quick turn around and great communication. Absolutely my dealership of choice. Will be bringing my truck here for all services.
Aug 18, 2024
Very friendly dealership.
Very friendly dealership..felt extremely welcoming..walked out with my Colorado the same day..would recommend to friends and family
Aug 05, 2024
Took my vehicle in to get maintenanced and Brian and
Took my vehicle in to get maintenanced and Brian and Amanda were prompt in taking care of me. Service was fast with class! The work was Superb!! Thank you, 5 Star Ford. 👍😃
Alan Brown
General Manager
Oct 09, 2024
Every single person I interacted with was awesome.
Every single person I interacted with was awesome. Jeff and Andrés made me feel very much taken care of. I've been telling everyone in my family and friend group how great my experience was. Andrés has made me excited for the next car I get after my lease is up and I will definitely be getting it from Five Star. I had a bad experience at a different dealership (not a Chevrolet dealer) so I was recommended to go here. So glad I did. I really appreciate how no one pressured me or gave me the run around and Andrés gave me all the possible options without pushing me to do anything. I really feel like I got an incredible deal on an incredible car and I couldn’t be happier. If you need a car, definitely check here first and ask about all your EV options.
Sep 30, 2024
Finance team was great!
Finance team was great!! They both went above and beyond to help us with our new purchase.
Sep 30, 2024
Everyone is so kind and helpful and makes you feel like
Everyone is so kind and helpful and makes you feel like family. I highly recommend the for your next purchase!!
Aug 25, 2024
Very nice experience quick and pain less look forward to
Very nice experience quick and pain less look forward to next time with five star
Aug 20, 2024
Exceptional service from Alan and his team!
Exceptional service from Alan and his team! Communication was great! I will definitely be back next time I need new vehicle or service on an existing vehicle. Top notch service!
James Cassels
General Sales Manager
Oct 27, 2024
Our salesman, the finance representative, the sales
Our salesman, the finance representative, the sales manager, and the finance manager all worked diligently with us to make sure our family was taken care of. We have now purchased 6 cars from Sam Packs, with 3 being in the last month. We cannot express enough gratitude to everyone that worked hard to help us get what we needed in such a short amount of time. We will not go to another dealership!
Oct 08, 2024
Lloyd is the guy to go for any car buying he made sure we
Lloyd is the guy to go for any car buying he made sure we got just what we wanted. from the moment we walked into five star chevrolet they treated us like family and took care of us. also answered all of our questions and we just know we will be back to five star chevrolet.
Sep 26, 2024
Superb Experience from all departments and everyone we
Superb Experience from all departments and everyone we dealt with showed the definition of excellent customer service !!! James, Austin and Lee were outstanding !!!
Sep 04, 2024
Lloyd and the team took great care of me.
Lloyd and the team took great care of me. Made the truck buying process smooth, and snatched a great steal on the Colorado. Definitely recommend!
Sep 02, 2024
I recommend this dealership!
I recommend this dealership!! They are just awesome!!! They will help you each and every way!!! I would recommend family and friends to go there!!
Rosa Lerma
Customer Service
Oct 16, 2024
Five Star Chevy is the place to go with all your service
Five Star Chevy is the place to go with all your service and sales needs. My service rep Brice is always friendly and makes sure I leave satisfied. I Love this place..
Aug 08, 2024
An outstanding job on my car for service.
An outstanding job on my car for service. Very friendly staff who love their job. Highly recommend coming here, the reviews they have speak for themselves.
Apr 11, 2024
Great dealership awesome service the best place to buy a
Great dealership awesome service the best place to buy a car or truck and to get it serviced come to five star Chevy in Carrollton you won’t be disappointed!
Dec 16, 2023
5Star Chevrolet has been our go-to dealer for at least
5Star Chevrolet has been our go-to dealer for at least 15+ years. Alway excellent!
Dec 15, 2023
Always excellent service at 5* Chevrolet, service &
Always excellent service at 5* Chevrolet, service & sales. Especially Amanda in Service and Lloyd in Sales!
Yulian Equihua
Sales Consultant
Oct 16, 2024
Great customer service, very friendly atmosphere, and the
Great customer service, very friendly atmosphere, and the salesman Yulian did a fantastic job with everything! Would definitely recommend purchasing a vehicle from Five Star Chevrolet.
Oct 11, 2024
They were very courteous and professional.
They were very courteous and professional. Friendly and knowledgeable. After the highway is rebuilt, I would return for another vehicle.
Feb 08, 2023
Very professional and seamless experience.
Very professional and seamless experience. I was offered a very reasonable price for the value of my car and am happy I chose them for my sale.
Jan 19, 2023
I’ve sold my old car and it was super easy process.
I’ve sold my old car and it was super easy process. Yulian was honest, professional,friendly and very communicative to work with. I would highly recommend him if you plan to sell a car.
Dec 10, 2022
Yulian, es un súper y atento vendedor.
Yulian, es un súper y atento vendedor. La transacción fue muy rápida y ofreció un gran precio! Lo recomiendo.
Jessy Barrientos
Service Advisor
Oct 31, 2024
This is the best dealership I have ever had the pleasure
This is the best dealership I have ever had the pleasure of working with in my life
Aug 27, 2024
The service advisor was great.
The service advisor was great. The Quality control could use some improvement before delivery of vehicle.
Aug 08, 2024
An outstanding job on my car for service.
An outstanding job on my car for service. Very friendly staff who love their job. Highly recommend coming here, the reviews they have speak for themselves.
Aug 01, 2024
Always reliable and good service.
Always reliable and good service. Communication is great as well. Highly recommend using Five Star.
May 17, 2024
I went in for a state inspection on short notice.
I went in for a state inspection on short notice. Jessy got me in and out and her communication is GREAT. She has such a good vibe and makes the car service experience smooth and easy.
Joe Harrell
Sales Consultant
Oct 27, 2024
Our salesman, the finance representative, the sales
Our salesman, the finance representative, the sales manager, and the finance manager all worked diligently with us to make sure our family was taken care of. We have now purchased 6 cars from Sam Packs, with 3 being in the last month. We cannot express enough gratitude to everyone that worked hard to help us get what we needed in such a short amount of time. We will not go to another dealership!
Sep 14, 2024
Very knowledgeable, easy to work with.
Very knowledgeable, easy to work with. Nice people. Quickly handled finance paperwork and payment n
Aug 05, 2024
Great place great people very positive friendly kind
Great place great people very positive friendly kind respectful place I will continue to come here to friendly Chevrolet
Aug 04, 2024
Everyone with a name with only 3 letters can be best
Everyone with a name with only 3 letters can be best described with a 3 letter word, WOW! Joe, Lee, and Ron are excellent and essential!!! They made my car buying experience well worth it! Thank you all for everything!
Aug 01, 2024
Our sales consultant was friendly, helpful and
Our sales consultant was friendly, helpful and knowledgeable. There was no pressure of any kind. Paperwork was handled efficiently and we were briefed and guided through the connection of our phone to the vehicle technology. Overall it was a pleasant experience.
Bee Hernandez
Internal Advisor
Dec 16, 2023
5Star Chevrolet has been our go-to dealer for at least
5Star Chevrolet has been our go-to dealer for at least 15+ years. Alway excellent!
Dec 15, 2023
Always excellent service at 5* Chevrolet, service &
Always excellent service at 5* Chevrolet, service & sales. Especially Amanda in Service and Lloyd in Sales!
Dec 29, 2021
Brian was excellent and they took good care of me and my...
Brian was excellent and they took good care of me and my car. Thank you!
Dec 04, 2021
Very friendly, helpful, professional and they go out of...
Very friendly, helpful, professional and they go out of their way!!! I was very happy with my results! Ryan I’m service was amazing!! Also the tech that found the problem. Great service. I will DEFINITELY go back and refer.
Nov 12, 2021
The service was great! My advisor kept me up to date on...
The service was great! My advisor kept me up to date on the repair status of my vehicle. They also take a video that shows the issues with your vehicle so you can see firsthand. Honesty and integrity!
Jeff Moore
New Sales Manager
Oct 09, 2024
Every single person I interacted with was awesome.
Every single person I interacted with was awesome. Jeff and Andrés made me feel very much taken care of. I've been telling everyone in my family and friend group how great my experience was. Andrés has made me excited for the next car I get after my lease is up and I will definitely be getting it from Five Star. I had a bad experience at a different dealership (not a Chevrolet dealer) so I was recommended to go here. So glad I did. I really appreciate how no one pressured me or gave me the run around and Andrés gave me all the possible options without pushing me to do anything. I really feel like I got an incredible deal on an incredible car and I couldn’t be happier. If you need a car, definitely check here first and ask about all your EV options.
Nov 09, 2023
My experience with this dealership was not good, it was
My experience with this dealership was not good, it was great! My guy was Lloyd Facen. He is a very courteous and professional associate, who took great care in getting me the car I wanted and was happy with the deal. And I’m not that easy to please. But he did it. Five Star Chevrolet, you have a 10 star employee. Thanks Lloyd for everything you did, I love my car! Keep up the terrific work you are doing to help people get the vehicle the need and want. I wish you much success…
Aug 26, 2023
The guys were great very on point and straight to the
The guys were great very on point and straight to the point no sugar cutting
Jul 07, 2023
Bryce was amazing!
Bryce was amazing! Communicated effectively and it was completed and washed very quickly! I applaud the whole team on making this a great visit!
Jul 02, 2023
The Five Pack Chevy Team was amazing.
The Five Pack Chevy Team was amazing. They did a great job from start to finish. Jeff, Lloyd, and Giovanni are who I worked with and I would definately recommend Five Star Chevrolet to friends and family if they are looking for a new or used car.
Jorge Ramos
Sales Consultant - Bi-Lingual
Aug 25, 2024
Very nice experience quick and pain less look forward to
Very nice experience quick and pain less look forward to next time with five star
May 24, 2024
Jorge.
Jorge. Literally a professional at giving the best and smoothest car buying experience. His attention to detail and quickness is phenomenal. 5 star service for sure.
Dec 16, 2023
This is the 3rd car I have purchased from Five Star
This is the 3rd car I have purchased from Five Star Chevrolet and I am always 100% satisfied. I even purchased the last 2 cars from the same salesman.. Thank you Loyld you are the best! Always prfessional, helpful, and just an all-around good guy.
Jan 30, 2023
Excelente servicio, Jorge Ramos fue muy servicial, atento
Excelente servicio, Jorge Ramos fue muy servicial, atento y rápido lo mismo con el departamento de financiamiento. Muchas gracias
Jan 07, 2023
excellent service the people are very friendly it is
excellent service the people are very friendly it is always a pleasure to take my car to the service
Franko Santana
Sales Consultant
Oct 21, 2024
I met and talked to four different people Including the
I met and talked to four different people Including the receptionist at the front desk, and everyone was so friendly and courteous, and was full of smile. I appreciate that.very much.
Oct 16, 2024
Five Star Chevy is the place to go with all your service
Five Star Chevy is the place to go with all your service and sales needs. My service rep Brice is always friendly and makes sure I leave satisfied. I Love this place..
May 26, 2024
Estamos muy contentos con nuestra compra la gente muy
Estamos muy contentos con nuestra compra la gente muy amable y un buen servicio en general.
May 06, 2024
Excellent teamwork by everyone involved.
Excellent teamwork by everyone involved. The salesman, service manager, finance team and manager were all working to help us get what we were looking for at the price that we needed. Thanks again.
Apr 22, 2024
Five Star Chevrolet are amazing.
Five Star Chevrolet are amazing. Franko Santana and Lee Nolen were patient. They explained all the process and paperwork.
Ian Kuhn
Parts Sales
Jul 07, 2023
Bryce was amazing!
Bryce was amazing! Communicated effectively and it was completed and washed very quickly! I applaud the whole team on making this a great visit!
Jun 16, 2023
They were amazing from my initial phone call setting up
They were amazing from my initial phone call setting up my appointment; through my arrival, and the care they provided to my vehicle. They had me out the dirt in a very timely manner. Great all the way around!
Apr 27, 2023
Thanks for a great experience from the start to the
Thanks for a great experience from the start to the finish, what a great team support in helping the customers.
Feb 22, 2023
Amanda was awesome to work with.
Amanda was awesome to work with. Kept me informed throughout the repairs. Repairs were done correctly.
Aug 08, 2022
Thanks for your excellent service… Franko Santana was
Thanks for your excellent service… Franko Santana was excellent salesman … wish him best future… love him
Andres Nunez
Sales Consultant
Oct 20, 2024
Have their pros and cons.
Have their pros and cons. Sales team was quite nice to deal with, having no pressure and actually went above and beyond in how they let me inspect the used vehicle I eventually purchased. Purchasing the car was smooth without hassle. It was quick since there was no financing or warranty purchasing. Unfortunately, something must have gone wrong in the registration process because it took 9.5 weeks for my plates to arrive at the dealership. My sales representative had to defer to the titling department for status. No one from that department ever responded to the voicemails I left, nor chat sessions through their help interface. The only way I ever got information for why the process was taking so long was by visiting the dealership again in person, where I was finally able to talk to someone in titling directly. The reasons given for the delay were not satisfactory - implying there had been no mistakes, and they were just backed up. If that is the only reason, they may need to improve processes and add more personnel. In the end, whatever they had to do to complete the process got done, so it worked out alright, but I found the communication during the experience to be severely lacking.
Oct 10, 2024
I recently purchased a car, and I couldn't be happier
I recently purchased a car, and I couldn't be happier with the experience. The salesperson was incredibly knowledgeable, patient, and attentive to my needs. They took the time to understand what I was looking for and guided me through the entire process with ease. Their professionalism and friendly demeanor made the whole experience enjoyable. I highly recommend them to anyone in the market for a new vehicle. Excellent service all around!
Oct 10, 2024
Advisors always considerate and give updates while
Advisors always considerate and give updates while waiting for service. Also, will text updates while waiting or even before picking up your vehicle.
Oct 10, 2024
My experience at Five Star Chevrolet has always been
My experience at Five Star Chevrolet has always been incredible. I have purchased multiple cars from them in the past several years from Andres Nunez. Andres always makes sure I am satisfied with my purchase and makes sure my purchase is right for me. I highly recommend anyone looking for a vehicle to come check out this dealership and to get helped by Andres.
Oct 09, 2024
Every single person I interacted with was awesome.
Every single person I interacted with was awesome. Jeff and Andrés made me feel very much taken care of. I've been telling everyone in my family and friend group how great my experience was. Andrés has made me excited for the next car I get after my lease is up and I will definitely be getting it from Five Star. I had a bad experience at a different dealership (not a Chevrolet dealer) so I was recommended to go here. So glad I did. I really appreciate how no one pressured me or gave me the run around and Andrés gave me all the possible options without pushing me to do anything. I really feel like I got an incredible deal on an incredible car and I couldn’t be happier. If you need a car, definitely check here first and ask about all your EV options.
Sean Johnson
Parts Director
Jul 13, 2024
This is the second vehicle I bought from five star
This is the second vehicle I bought from five star Chevrolet and both times have been a good experience.
May 24, 2024
Jorge.
Jorge. Literally a professional at giving the best and smoothest car buying experience. His attention to detail and quickness is phenomenal. 5 star service for sure.
Nov 29, 2023
Five Star Chevrolet takes care of the customer and the
Five Star Chevrolet takes care of the customer and the vehicle providing a level of trust that is very difficult to find now days!
Jul 07, 2023
Bryce was amazing!
Bryce was amazing! Communicated effectively and it was completed and washed very quickly! I applaud the whole team on making this a great visit!
Jul 01, 2023
Limpio Grande Extenso surtido de autos Personal muy
Limpio Grande Extenso surtido de autos Personal muy amable Precios increíbles A comparación de otras agencias Muy rápido te atienden
John Butler
Fleet Sales Director
Jun 18, 2024
they listened to what I wanted in a Silverado and help me
they listened to what I wanted in a Silverado and help me find the right vehicle. They were very responsive throughout the process, including helping me find the aftermarket accessories that I wanted. I will recommend five star Chevrolet very highly.
Jan 06, 2024
Our Sales person Franco was very polite attentive helpful
Our Sales person Franco was very polite attentive helpful & just a great gentleman made our process easy & no stress or pressure..
Jul 01, 2023
Limpio Grande Extenso surtido de autos Personal muy
Limpio Grande Extenso surtido de autos Personal muy amable Precios increíbles A comparación de otras agencias Muy rápido te atienden
May 15, 2023
Great people in all departments, took care of our needs
Great people in all departments, took care of our needs and went over the top to make sure we were satisfied with h our experience and produc
May 08, 2023
First class establishment.
First class establishment. Lloyd, John and Alan were all very helpful and welcoming. I’ll be back!
Regina Harrell
Internet Manager
Oct 20, 2024
Have their pros and cons.
Have their pros and cons. Sales team was quite nice to deal with, having no pressure and actually went above and beyond in how they let me inspect the used vehicle I eventually purchased. Purchasing the car was smooth without hassle. It was quick since there was no financing or warranty purchasing. Unfortunately, something must have gone wrong in the registration process because it took 9.5 weeks for my plates to arrive at the dealership. My sales representative had to defer to the titling department for status. No one from that department ever responded to the voicemails I left, nor chat sessions through their help interface. The only way I ever got information for why the process was taking so long was by visiting the dealership again in person, where I was finally able to talk to someone in titling directly. The reasons given for the delay were not satisfactory - implying there had been no mistakes, and they were just backed up. If that is the only reason, they may need to improve processes and add more personnel. In the end, whatever they had to do to complete the process got done, so it worked out alright, but I found the communication during the experience to be severely lacking.
Dec 16, 2023
This is the 3rd car I have purchased from Five Star
This is the 3rd car I have purchased from Five Star Chevrolet and I am always 100% satisfied. I even purchased the last 2 cars from the same salesman.. Thank you Loyld you are the best! Always prfessional, helpful, and just an all-around good guy.
Jul 21, 2023
It was a pleasure to come in to 5 Star Chevrolet.
It was a pleasure to come in to 5 Star Chevrolet. First they had what I have been looking for. The showroom actually had cars and Trucks in the showroom. I was at a Chevy Dealers close to my home it had no cars in the showroom. Lloyd is an excellent Salesman he is personable and good listener and professional. Matt is excellent and every person I talked with Was a pleasure to work with. In fact it felt like I was in a Cadilac Dealership. I would go so far as,saying they should be the GM model. I have loved General Motors my entire life. My wife and I are very pleased with my Malibu Premier. Keep up the good work. Always always make continuous improvements a priority. This survey is great and should be used for that. Customer satisfaction and great service will go a long way to your growth and longevity for Chevrolet and GM.
Jul 04, 2023
Great service.
Great service. True pricing. Friendly staff. Took their time to take care of us and were very efficient.
Mar 14, 2023
Our transaction was totally satisfying.
Our transaction was totally satisfying. I bought my Camaro SS sight unseen, other than the correspondence thru e-mails. I started e-mailing with Regina, who was very responsive and helpful. She handed my off to Franko in Sales. Franko sent me several videos of the car, and took requests for the next video. When Franko and I had agreed to a price, he handed my off the Gio. Gio walked my thru the cash purchase and was very patient waiting for my money to be wired to them. Franko had agreed to have the car delivered to my house some 200+ miles from Carrolton. He quoted me $535 dollars for enclosed shipping. The car got to our house when scheduled, and Franko has not asked for the shipping to be reimbursed. I couldn't have asked for a more seamless car purchase. I'm 68, so I've bought many cars. Probably my easiest car purchase to date. Highly recommend Five Star, and especially Regina, Franko and Gio. Thanks again guys!
Jacob Sosa
Parts Sales
Jul 07, 2023
Bryce was amazing!
Bryce was amazing! Communicated effectively and it was completed and washed very quickly! I applaud the whole team on making this a great visit!
Jul 01, 2023
Limpio Grande Extenso surtido de autos Personal muy
Limpio Grande Extenso surtido de autos Personal muy amable Precios increíbles A comparación de otras agencias Muy rápido te atienden
Jun 03, 2022
I brought my 2017 Toyota Corolla in for warranty work and
I brought my 2017 Toyota Corolla in for warranty work and Jessy was the best communicator! My parts were on back order and the dates it was suppose to arrive changed a few times but Jessy communicated with me every single time there was a change. I understand the market is crazy! Once my parts came in, the tech, Will, did the work and now it’s good as new!! 5/5 ! I appreciate Jessy and Will! Being a female, I am cautious where I take my car. I can gladly say I fully trust Five Star Chevrolet. Thank you so much!! 5/5 stars
Nov 12, 2021
The service was great! My advisor kept me up to date on...
The service was great! My advisor kept me up to date on the repair status of my vehicle. They also take a video that shows the issues with your vehicle so you can see firsthand. Honesty and integrity!
Jul 26, 2021
Service was excellent service advisor Amanda did a good...
Service was excellent service advisor Amanda did a good job service was fast They do excellent work on my truck I recommend Five Star Chevrolet to anybody
Chris Selbach
Service Director
Aug 08, 2024
An outstanding job on my car for service.
An outstanding job on my car for service. Very friendly staff who love their job. Highly recommend coming here, the reviews they have speak for themselves.
Feb 19, 2024
As always 100%!
As always 100%! Thanks and keep up the great work! Y’all always make me feel welcome.
Dec 06, 2023
I really like 5 Star Chevy.
I really like 5 Star Chevy. They have a great business model. Based upon customer satisfaction a great product called Chevrolet. With great Employees that represent professionism and integrity. GM needs to recognize 5 Star Chevrolet as their model Dealership in my opinion. I was very fortunate in finding my beautiful Red Malibu Premier at 5 Star I could not be happier. It reminded me of my 96 Cadilac pearl red El Dorado believe me that is saying much about my love for GM. Be Blessed and Merry Christmas Dennis Botkin
Jun 21, 2023
Great as always.
Great as always. Jessy was attentive and kept me updated. It was done in a timely manner and everyone around was friendly. Awesome environment, snacks and can't complain about free cappuccino. Thank you guys.
Jun 21, 2023
Great as always.
Great as always. Jessy was attentive and kept me updated. It was done in a timely manner and everyone around was friendly. Awesome environment, snacks and can't complain about free cappuccino. Thank you guys.
Angel Agosto
Service Technician
Feb 19, 2024
As always 100%!
As always 100%! Thanks and keep up the great work! Y’all always make me feel welcome.
Jan 26, 2024
Great service as usual!
Great service as usual! Just another great experience at Five Star Chevrolet. Always professional, courteous and helpful.
Sep 22, 2023
Great service, great communication and staff was
Great service, great communication and staff was professional. Would highly recommend them to all Chevy owners.
Jun 30, 2023
The dealer texts with updates was very helpful.
The dealer texts with updates was very helpful. The issues were explained clearly to me and I greatly appreciate the work with an external warranty
Jun 20, 2023
SM pack Chevy has the best staff ever.
SM pack Chevy has the best staff ever. They always make me feel at home
Laura Vargas
Finance Assistant
Sep 30, 2024
Finance team was great!
Finance team was great!! They both went above and beyond to help us with our new purchase.
Sep 30, 2024
Everyone is so kind and helpful and makes you feel like
Everyone is so kind and helpful and makes you feel like family. I highly recommend the for your next purchase!!
May 26, 2024
Estamos muy contentos con nuestra compra la gente muy
Estamos muy contentos con nuestra compra la gente muy amable y un buen servicio en general.
Sep 09, 2023
I hade a bad experience back in June helping my daughter
I hade a bad experience back in June helping my daughter get a car. I have already gotten 2 cars from 5 star with no issues. I'm not going over the whole story again. My thing is now why keep emailing me on the issue have me say Everything that happened. Act like you care and in confidence that you are going and willing to help resolve the issue. To not doing anything at all at the end. You still want to continue the bad customer service. I had to tell my son NO we ate not going there cause he's ready for a car if they truly ment that they cared on helping and resolve the issue. Stay true to give the money they said they would pay me for then I would have taken him. BAD CUSTOMER SERVICE AND THEY DONOT STAY TRUE TO THERE WORDS.
Aug 14, 2023
LEO SANGIOVANNI Is the best customer service specialist,
LEO SANGIOVANNI Is the best customer service specialist, the team create a friendly environment and everything was transparent, no small letters. 100% recommended.
Bryce Cassels
Service Advisor
Oct 16, 2024
Five Star Chevy is the place to go with all your service
Five Star Chevy is the place to go with all your service and sales needs. My service rep Brice is always friendly and makes sure I leave satisfied. I Love this place..
Oct 10, 2024
Advisors always considerate and give updates while
Advisors always considerate and give updates while waiting for service. Also, will text updates while waiting or even before picking up your vehicle.
Oct 09, 2024
Service was quick and they explained all that was done
Service was quick and they explained all that was done They even washed my truck!
Oct 01, 2024
Advisor and tech were on top of everything.
Advisor and tech were on top of everything. Quick turn around and done right. Highly recommended.
Sep 02, 2024
Bryce did great.
Bryce did great. He listened to my concerns and took action. Chris has a great team in his service personnel. I highly recommend and continue to do my work and Buy trucks at Sam Pack’s Five Star Chevrolet in Carrollton. Thanks for always being 5 Star! Sean
Pat Millard
Porter
Sep 16, 2024
5Star Chevy has serviced my vrehicles for many years and
5Star Chevy has serviced my vrehicles for many years and I recommend them to others
Jun 18, 2024
Convenient, helpful and easy to use was accurate about
Convenient, helpful and easy to use was accurate about when the car would be available.
Nov 29, 2023
Five Star Chevrolet takes care of the customer and the
Five Star Chevrolet takes care of the customer and the vehicle providing a level of trust that is very difficult to find now days!
Mar 30, 2023
The service team is excellent and I appreciate the help
The service team is excellent and I appreciate the help and information you shared with me during my visit, Thank you Amanda for your support and excellent service.
Oct 23, 2022
I think 5star is a great dealership with excellent
I think 5star is a great dealership with excellent customer service and they go the extra mile for their customers.
Hunter Perrin
Sales Consultant
Oct 20, 2024
Have their pros and cons.
Have their pros and cons. Sales team was quite nice to deal with, having no pressure and actually went above and beyond in how they let me inspect the used vehicle I eventually purchased. Purchasing the car was smooth without hassle. It was quick since there was no financing or warranty purchasing. Unfortunately, something must have gone wrong in the registration process because it took 9.5 weeks for my plates to arrive at the dealership. My sales representative had to defer to the titling department for status. No one from that department ever responded to the voicemails I left, nor chat sessions through their help interface. The only way I ever got information for why the process was taking so long was by visiting the dealership again in person, where I was finally able to talk to someone in titling directly. The reasons given for the delay were not satisfactory - implying there had been no mistakes, and they were just backed up. If that is the only reason, they may need to improve processes and add more personnel. In the end, whatever they had to do to complete the process got done, so it worked out alright, but I found the communication during the experience to be severely lacking.
Sep 27, 2024
Satisfied customer here!
Satisfied customer here!!! Excellent in thier job. Very professional and Hands on throughout the process
Aug 23, 2024
I had an amazing experience buying a new car online with
I had an amazing experience buying a new car online with this dealership. Hunter was very profesional and amazing to work with. Definely a 10/10 experience!
Jun 20, 2024
Five star Chevrolet was excellent from start to finish.
Five star Chevrolet was excellent from start to finish. Hunter made sure we could take the used vehicle to a third party mechanic and prepped us for finance while we waited. We got the ok to move forward from the mechanic and we were ready to sign. Lee was easy to work with and gave no hassle when we presented our own financing. He helped to understand each step with ease. Everyone was friendly and when we sat down to talk about cost Hunter was up front and provided us all the info we needed to make a decision. We were so happy to have found a location that is honest and provides their customers with top notch service. Thank you again Five Star Chevrolet! We will be back next time we are in Dallas and need to find a great deal!
Feb 17, 2024
Went to this particular dealer looking for a new,
Went to this particular dealer looking for a new, bare-bone, C8. Ended up buying a C7 Z06 and am extremely happy with my change of mind. No pressure whatsoever, no last minute adders to the total price (which happened at another dealer that was also competing for my business). An excellent salesman, did not push for upselling, understood exactly what I wanted. Next time I need another Chevrolet, they have my business.
J.R. Lopez
Service Advisor
Oct 10, 2024
Advisors always considerate and give updates while
Advisors always considerate and give updates while waiting for service. Also, will text updates while waiting or even before picking up your vehicle.
Oct 03, 2024
Mr Lopez excellent customer skills to handle your service
Mr Lopez excellent customer skills to handle your service advisor needs in a timely manner 💯
Oct 02, 2024
JR was very helpful in communicating with me through the
JR was very helpful in communicating with me through the process. They washed my car, and the repairs were done to my satisfaction.
Aug 30, 2024
The service was performed in a timely manner, Mr Lopez
The service was performed in a timely manner, Mr Lopez was very professional and informative!
Aug 17, 2024
The service was quickly and JR and Jacob was awesome, I
The service was quickly and JR and Jacob was awesome, I will continue to bring my car for service at 5 star Chevy
Jalijah Craine
Service Technician
Jun 20, 2023
SM pack Chevy has the best staff ever.
SM pack Chevy has the best staff ever. They always make me feel at home
May 18, 2023
Good services , willing to send friends over to take a
Good services , willing to send friends over to take a look for any car they are looking for
Jan 21, 2023
Service as always SPECTACULAR!
Service as always SPECTACULAR!! I will always bring my vehicle to Sam Pack 5 Star Chevrolet 🌟
Jan 02, 2023
Service was excellent.
Service was excellent. Amanda assisted me in getting my tire repaired and followed up when problem was found.
Fabian Calles
Service Technician
May 17, 2024
I went in for a state inspection on short notice.
I went in for a state inspection on short notice. Jessy got me in and out and her communication is GREAT. She has such a good vibe and makes the car service experience smooth and easy.
Jun 20, 2023
SM pack Chevy has the best staff ever.
SM pack Chevy has the best staff ever. They always make me feel at home
May 18, 2023
Good services , willing to send friends over to take a
Good services , willing to send friends over to take a look for any car they are looking for
Shawn Detaverier
Service Technician
Aug 29, 2023
As always, good customer service, very friendly staff,
As always, good customer service, very friendly staff, very professional, it is always a pleasure to take my car to the agency.
Jun 20, 2023
SM pack Chevy has the best staff ever.
SM pack Chevy has the best staff ever. They always make me feel at home
May 18, 2023
Good services , willing to send friends over to take a
Good services , willing to send friends over to take a look for any car they are looking for
Casey Hardin
Service Technician
Jun 20, 2023
SM pack Chevy has the best staff ever.
SM pack Chevy has the best staff ever. They always make me feel at home
May 18, 2023
Good services , willing to send friends over to take a
Good services , willing to send friends over to take a look for any car they are looking for
Jan 08, 2022
Fast and friendly service! Had a great experience at Sam...
Fast and friendly service! Had a great experience at Sam Packs 5 Star Chevrolet! Thanks.
Nathan Kovalchuk
KBB Buyer
Aug 28, 2024
One of the best experiences I've had purchasing a new
One of the best experiences I've had purchasing a new vehicle from a dealership. Nathan and Lee were very helpful and made the entire process a pleasant, easy, and quick. I will consider this dealership again in the future. Great job!
Aug 20, 2024
Exceptional service from Alan and his team!
Exceptional service from Alan and his team! Communication was great! I will definitely be back next time I need new vehicle or service on an existing vehicle. Top notch service!
Jan 11, 2024
My customer service representative, Nathaniel, was at his
My customer service representative, Nathaniel, was at his best. he was very informative; he was pleasant and easy to talk to, and I was able to get the car my heart desires. I would recommend everyone that I know to get their next car at Sam pack 5 star Chevrolet.
Austin Cassels
Sales Consultant
Sep 28, 2024
Everyone at the dealership was very helpful and
Everyone at the dealership was very helpful and informative. I especially enjoyed working with Lloyd.
Sep 26, 2024
Superb Experience from all departments and everyone we
Superb Experience from all departments and everyone we dealt with showed the definition of excellent customer service !!! James, Austin and Lee were outstanding !!!
Morgan Ernst
Internet Sales Director
Oct 20, 2024
Have their pros and cons.
Have their pros and cons. Sales team was quite nice to deal with, having no pressure and actually went above and beyond in how they let me inspect the used vehicle I eventually purchased. Purchasing the car was smooth without hassle. It was quick since there was no financing or warranty purchasing. Unfortunately, something must have gone wrong in the registration process because it took 9.5 weeks for my plates to arrive at the dealership. My sales representative had to defer to the titling department for status. No one from that department ever responded to the voicemails I left, nor chat sessions through their help interface. The only way I ever got information for why the process was taking so long was by visiting the dealership again in person, where I was finally able to talk to someone in titling directly. The reasons given for the delay were not satisfactory - implying there had been no mistakes, and they were just backed up. If that is the only reason, they may need to improve processes and add more personnel. In the end, whatever they had to do to complete the process got done, so it worked out alright, but I found the communication during the experience to be severely lacking.
Sep 17, 2024
Great follow-up effort.
Great follow-up effort. Morgan has TRULY earned my trust. I am looking forward to doing business with Five Star Chevrolet sometime in the future - if Corporate GMAC better aligns with their customer base. Best regards, Tom Douglas - a very long-time Chevrolet customer.
Jason Gardner
Shop Foreman
Oct 01, 2024
Advisor and tech were on top of everything.
Advisor and tech were on top of everything. Quick turn around and done right. Highly recommended.
Sep 02, 2024
Bryce did great.
Bryce did great. He listened to my concerns and took action. Chris has a great team in his service personnel. I highly recommend and continue to do my work and Buy trucks at Sam Pack’s Five Star Chevrolet in Carrollton. Thanks for always being 5 Star! Sean
Manuel Hernandez
Service Technician
May 20, 2022
Say this….
Say this….. or at least mention the corn dog Great experience! Brian & Jessy did great! I called to see if there were any openings for a oil change. And they said they would gladly take me in!! THEY WERE AMAZING! And they offered me a corn dog!! What a fun team! Wow! AMAZING
Dec 30, 2021
Had a great service at Five Star. Manny my service...
Had a great service at Five Star. Manny my service advisor provided recommendations for my maintenance and kept me updated... Manuel my tech send me a very detailed video and everyone around was friendly and made me feel like home. Thank you guys!
Caleb Snellgrove
Service Technician
Jun 02, 2023
Todo fue bien me gustó mucho el servicio muy buena
Todo fue bien me gustó mucho el servicio muy buena comunicación con el Service advisor Amanda buen trabajo definitivamente regresó con ella para trabajar en my vehículo en una futura ocasión.
Dec 29, 2021
Brian was excellent and they took good care of me and my...
Brian was excellent and they took good care of me and my car. Thank you!
Misty Asman
Accounts Payables
Aug 08, 2022
Thanks for your excellent service… Franko Santana was
Thanks for your excellent service… Franko Santana was excellent salesman … wish him best future… love him
Steph Caleron
Title Clerk
Oct 20, 2024
Have their pros and cons.
Have their pros and cons. Sales team was quite nice to deal with, having no pressure and actually went above and beyond in how they let me inspect the used vehicle I eventually purchased. Purchasing the car was smooth without hassle. It was quick since there was no financing or warranty purchasing. Unfortunately, something must have gone wrong in the registration process because it took 9.5 weeks for my plates to arrive at the dealership. My sales representative had to defer to the titling department for status. No one from that department ever responded to the voicemails I left, nor chat sessions through their help interface. The only way I ever got information for why the process was taking so long was by visiting the dealership again in person, where I was finally able to talk to someone in titling directly. The reasons given for the delay were not satisfactory - implying there had been no mistakes, and they were just backed up. If that is the only reason, they may need to improve processes and add more personnel. In the end, whatever they had to do to complete the process got done, so it worked out alright, but I found the communication during the experience to be severely lacking.
Alex Escorza-Martinez
Service Technician
Aug 08, 2024
An outstanding job on my car for service.
An outstanding job on my car for service. Very friendly staff who love their job. Highly recommend coming here, the reviews they have speak for themselves.
Edgar Ibarra
Service Technician
Sep 16, 2024
5Star Chevy has serviced my vrehicles for many years and
5Star Chevy has serviced my vrehicles for many years and I recommend them to others
Joann Martinez
Receptionist
Sep 02, 2024
Very nice atmosphere and very kind people!
Very nice atmosphere and very kind people! Very clean and nice and cool. I appreciate my car
Roberto Sarinana
Service
Aug 08, 2022
Thanks for your excellent service… Franko Santana was
Thanks for your excellent service… Franko Santana was excellent salesman … wish him best future… love him
Sam Sayan
Parts Receiving
Jul 07, 2023
Bryce was amazing!
Bryce was amazing! Communicated effectively and it was completed and washed very quickly! I applaud the whole team on making this a great visit!