Our Reviews

People were nice, friendly. Vehicle issue was corrected after 10 days in the shop. Bluetooth however not functioning correctly after pick up

Great job by Brain and the rest of the Service Department.

Excellence from every department Jessy - Service Nathan - used car buyer Andres - salesman Lee - finance And the gentleman who showed us how to navigate the app. I forgot his name. We are Sam Pack Customers for life!

You guys make me feel like family . My 3rd car plus when I moved to Texas my car needed service didn't know anyone and google and that's how I found you. I tell everyone who needs a car to see you guys first your the BEST:

Oil change completed to my satisfaction

From dropoff of personal car to assignment of loaner, and return of loaner, all exceeded my expectations. Fantastic communication throughout my reservation and issue with vehicle was resolved. The desk attendant even held my grandbaby while I swapped over car seats. I didn’t have to ask and she was so friendly. Made me feel less of an imposition, which was very appreciated.

Not good when I had drop off my vehicle and there were no loaners available..

Very smooth and fast

Took chevy ev silverado to look at some Issues i was experiencing. Dropped as scheduled and left. A week when by and I asked for an update that is when I was told that needed a stall free so a technician can look at the truck. I never was told about it. When to dealership spoke with a service manager and was able to find answers but is upsetting not to be told of the waiting time . Service was good as well later the communication, I asked for a complementary truck while Mine was at the shop and got it.

Pleasant experience with the sales team and the customer relations folks. Hunter was honest, forthright, and kind. Overall good experience. The finance person was terrible and I almost walked out twice due to condescending remarks and rude behavior but I honestly didn’t because of Hunter.

It was good thank you

gREAT SERVICE

Everyone felt very personable! I

Always feel like part of the family and know that my truck is in good hands.

Brian's customer service and attentiveness is TOP NOTCH!

It went as it should have.

another good experience good team

It took 5 days to tell me that a feature I was asking it was not part of the model of my vehicle trim. You also did an upgrade on the radio to improve CarPlay and now CarPlay disconnects every 30 seconds

I was surprised by learning the part I came to get replaced was warrantied so that saved me a bunch! They put in a lot of effort to make it easier on me.

You had the exact truck we were looking for GOR sales person was very friendly very knowledgeable. The financing department was very professional ran through many options for maintenances overall it was a five star. Thank you very much.

Great service as usual. JR my service advisor was great. Found a item under warranty and needed to leave it overnight. He called me a Lyft. How awesome is that.

smooth and easy transaction.

I came in early and told them I needed to be out quickly for my kids soccer games. I arrived at 9 am and was out a little after 11 am. That’s start to finish with a trade in. Lloyd and the rest of the staff were very friendly and accommodating. Thank you for the pleasant experience. They did explain options for everything, but were not pushy like a lot of dealerships. Typically when I can find a salesman/dealership with this kind of experience then it’s the first place I’ll look for my next vehicle.

Omgosh, y'all are wonderful. Jessy is the best 👌. She keep me informed on everything. I couldn't ask for a better Service Advisor ❤️. Her personality is is awesome 👏. Thank y'all for all your help.

My husband and I had a really great experience purchasing our second vehicle at Sam Pack’s Chevrolet. Wonderful and very professional staff!

Everything went smooth and they were able to work with my budget. Helpful and friendly trough the whole process.

I had some specific instructions because I had a truck bed full of special equipment and they followed every one. Thanks.

Bryce and the staff did a great job.

We had a top notch salesman Rob DelGiorno.

Work was completed in a timely manner

It went well.

As always, Briann in service handles our cars and takes care of of everything very easy to do business

Great team kept me up to date as the service was being performed

Bob our sales rep was great! Very helpful and nice. Scottie in finance was amazing! Everyone was friendly and great atmosphere!

JR was very helpful and he communicated with me on a timely manner.

All went great. Advisor was great

Brian Withem is the best service advisor ive ever had the pleasure to work with. He is an asset to your dealership. He has always gone above and beyond to make me feel like part of the gm family. I will continue to return to Sam Packs Five Star Chevrolet for any service or needs on my 2025 Corvette Eray.

Great service!!!

5Star is the best. They know how to treat customer like family. My 3 rd car from them. Joe is my sales person the BEST.

Excellent service

It was a great experience. Just need to work on more responding to customers better

It was great

Drove up and my Service advisor Brian took good care of my vehicle needs. I was in and out in no time. Also my battery was under warranty!

Excellent

Communication with dealership was great from start to finish. Instructions for time and place within dealership to drop off car perfect. From the drop off through the final completion of replacing the turbocharger I was kept fully informed of the progress. Part backordered, part received but faulty, replacement ordered and received. In no time turbo was installed along with some additional services I had requested be done. Everyone at the dealership was friendly and pleasant to deal with. Extremely efficient group. I was impressed. Better yet, turns out they are super close to my home. Shopping for another car will be very convenient.

Appointment to remedy recall was easy to make. Received a reminder prior to appointment. I was offered a ride home, which was a blessing. After recall was completed I was offered a pick up at my home. Another convenience. Truck had been cleaned during the recall. Very thoughtful. Great overall experience,.

I brought my truck in because while driving it will just shut off... but then restart. I have also had to put in Neutral turn the key to start again all while still rolling. This issue has happened several times and continues to happen. Also it's happened while driving on the highway. Very scary. I have a mechanic that recommended me to take to the dealership and pay the 199.99 diagnostic test which should tell exactly what's causing this issue. I did that, and the Chevy specialist could not duplicate the issue. They updated the recall on the air bag, and now my door does not open remotely. They recommended to pay $ 1404.00 to replace the driver's side wire harness. When asked how does that fix the truck from shutting off while driving, no explanation, just that the new harness will help get the air bag error off my dash. So, I now have to use my key to get in my truck, and it still shuts off while driving. So, I have paid the $ 200.00 fee, with NO results, and my truck is worse with the door issue than before I brought it there. So, not feeling paying $ 1404.00 for something that won't fix my original issue. Experts... this experience was NOT. Very frustrated !!!

ANDRES WAS AMAZING NEVER BACKED DOWN ON HELPING ME GET INTO MY NEW COLORADO. FINANCE WAS TERRIFIC AND DID THE DANG THING!!!!!

Was able to get same day repairs thanks Bryce-service tech

Some wait for service advisor upon arrival.. but balance of process went smoothly..

It was very good. The service advisors are excellent, especially Brian Withem. Brian kept me updated and the technician provided a video on the progress. It is always very assuring to know that everything will be be completed correctly.

Excellent

The Service Advisor was great!

Work was done fast and employees were very nice.

I didn't feel like I was being sold on a vehicle and was very comfortable during the whole process.

I take my truck there to pack five star on Bellwood Parkway and 35 always get perfect very clean car do what they say. They're gonna do and call me when it's ready no problem whatsoever.

I came in for for a recall for my 2023 1500 Silverado. The staff got me checked in and vehicle taken back right away. They were very attentive to my time while I was there and made the whole process an enjoyable experience.

Dealing with Hunter through the buying process was a great experience. I was able to make the deal I needed to make, and appreciate his professionalism in getting things done.

I will satisfied with the work they did on my car they did an excellent job either that's why I gave them five stars

Bob in sales and Gio in finance made it the ultimate buying experience.

In and out without delay. Truck was ready before stated time. Professional staff.

The agent that assisted me with my purchase was Rafael. He was very kind and professional, as well as very knowledgeable about the what I looking for. This is the first time I have ever purchased a new car and being the first owner of my own vehicle was scary and a bit overwhelmed. But Rafael put me at ease and by the end of the day I was both relaxed and happy with my experience. The financer Geno was also very kind and personable. Providing in great detail all the help and reassurance I needed to complete my experience.

Awesome service

Best service advisor with Amanda.

Very helpful

Excellent service, faster

The customer service was great. Obviously not happy with the car radio and car play situation but that’s not controllable by your staff

My salesman, Lloyd Facen, was great as usual. I’m always apprehensive when buying a vehicle but I don’t with Lloyd.

Everything was done and completed on a proper time Good comunicacion the process was smooth no delays ??

My experience has been positive overall. My Silverado went in for lifter issues twice and a transmission issue once. Visits for the diagnostics and repair ran about two to three weeks, which made it tough to be without a vehicle for that long. Still, once the work was done, the truck has been running strong under your care. Since it was a used vehicle, I understand the limits of what can be controlled, but having more loaner cars on hand, bringing in more techs, and adding another service advisor would make a big difference. Communication with my advisor, Bryce, was solid, and even with the long wait times, the overall experience was good.

Well done

Number one

Great service jessie is the best

10

They were efficient and friendly!

My service rep Amanda was outstanding. I was travelling out of the county but she handled everything perfectly and my car was ready upon my return.

Great Experience!!! Great Price!!! Great Service!!! Great Selection!!!! Bought a 2026 Chevy Silverado Love It!!! Shout Out to Salesman Mr. Hunter, Thank You. Went to a lot of Dealerships Sam Packs 5-Star Chevrolet Was the Best!!!!

They were very helpful and the purchase was completed quickly.

Jorge Ramos always does amazing, he always treats at like family.

Jacob Blau went above and beyond answering my questions and taking care of me even though I was in San Antonio.

Very easy process.

Kind of disappointing because my equinox according to the kind service agent missed a brake fluid maintenance that it was kind of my fault to missed. But as I explained that I did all my services with you. The service agent said pk make sure to always come with me. I told to accept some agency responsibility giving me a discount. The answer was very poor.

Joe Harrell made the process an extremely pleasant experience. He was knowledgeable and moved the process along. We had a terrible experience at Reliable Chevrolet in Richardson which made our buying process much harder than it needed to be. Joe made the purchase of the vehicle what we had hoped it would be from the beginning of our search.

I overall had a very positive experience the team did a great job and were all very helpful.

Great buying experience

Good job

There were some issues with parts delivery, but otherwise great experience and the issues were handled professionally and with good communication.

Service was done correctly and on time

The dealership people were very polite and helpful and we did not have to wait very long

Friendly staff; felt comfortable

Excellent Experience

Service was good but a bit slower than expected

I always come to Five Star Chevrolet because I always get taken care of quickly. My service advisor Brian Withem is top notch. I also receive a video from the technician on recommendations. This is a wonderful feature! I love coming to FiveStar Chevrolet, they treat me like family.

Amazing and easy process, ask for Jorge

The facility was very clean and the staff was amazing. The process was rather painless and I would 100% recommend this dealership.

The whole experience was outstanding

👍

Jessy Barrientes demonstrated excellent customer service - upon my arrival and first visit to Sam Pack Chevrolet I was greeted and treated very well. Jessy addressed all my concerns and made the experience A++++. She is a good example of what service at the dealership should strive to be.

100%

Very good service. Rep Brian was very professional and courteous. He answer all my questions and concerns, making the process easy and simple. I received my car back in a timely manner as well. Very grateful for the service and care that I received.

Had an appointment for 1st oil change at 10:00, had vehicle ready by 11:15.

Excellent as always. Easy in and out.

Excelente atención de trabajadores

They were nice and friendly great customer service

An appointment was made for 9am on Thursday. We were told that based on the information provided, the advisor had a good idea of what repairs were needed and the parts were available. We asked for a loaner but was told that wasn't available but the repair should only take an hour and a half or so. Upon arrival, a loaner was provided. No updates were provided so after about 5 hours, we called. No answer. Later the call was returned but the vehicle was not ready. In fact, nothing had been done. The advisor made a comment that at least you have a loaner. We weren't happy with the lack of respect for time and not to mention the loaner was nothing comparable to what we drive. To make it worse, the repair we had should not have been an issue on a vehicle with 33K miles. Very disappointed

Easy to schedule, many appointment options, friendly, knowledgable, outstanding customer service from start to finish

Great experience I was coming in for a used truck and walked out the door with a 2026 silverado, Andres, Bob, Scottie and Ron went above and beyond

Very professional and took good care of our family. No double talk or bait and switch with product.

No issues....fast saervice

Fast and easy. My car is like new.

Technicians were extremely courteous and explained everything that needed to be completed for my service in a knowebeable and kind way. High remarks to this service team.

Excellent

Awesome experience

Always receive fast professional service and great communication.

JESSIE is great and SERVICE and I've never had a problem going to the dealership close to my house excellence service very friendly people knowledgeable

We had an absolutely outstanding experience at Sam Pack's Five Star Chevrolet. Every step of the process was smooth and enjoyable, and every employee we interacted with was incredibly friendly, welcoming, and genuinely helpful. From the moment we walked in, through test‑driving vehicles, to completing the final sale, we felt taken care of at every turn. It was truly a top‑notch experience. Our salesperson, Jacob Blau, was exceptionally patient and extremely knowledgeable about the vehicle. Gary Lindsey, the sales manager, made everything simple and stress‑free. Giovanni Dichiara, our finance manager, was wonderfully efficient and thoroughly explained all of our options. And Ron Daly, the customer relations manager, was the definition of outstanding customer care - warm, trustworthy, and absolutely committed to ensuring we felt confident in our purchase. His follow‑up after the sale was remarkable. He truly goes above and beyond for customers. We genuinely felt that everyone there cared about helping us find the right vehicle at the best possible price. I would wholeheartedly recommend Sam Pack's Five Star Chevrolet to anyone. They are fair, knowledgeable, and truly dedicated to creating a positive experience for their customers.

Took a bit but made a deal

Amanda is great!

Very professional

Jr Lopez has good communication and collaboration when my truck was being fix Thanks PS Helpful / Courteous

Great experience from beginning to end. I appreciate the honesty and transparency throughout. This was the greatest car buying experience I have ever had!

Brian is a big help always takes good care of me when ask him questions

Service was excellent, however, my Silverado is still making the same sound it was prior to service. The sound worsens in cold weather.

Jacob and Gio were very helpful and responsive. They provided all the info needed. Also portrayed an honest and respectful image of the 5 Star organization to their customers.

Excellent experience as always!

Excellent service from all departments

Instead of being treated like a valued return client (after considerable time was taken to be shown and reviewing available vehicles and options) I felt treated like a rube off he street through the purchase process.

As one who has always been intimidated by the car-buying process (because I'm not good at it), I had a wonderful experience. My salesman (Andres) was knowledgeable and understanding...and, even more, at no point did I ever feel like I was being taken advantage of -- like when salespeople at other dealerships make you stew in their cubicle as they go and "check with the manager" -- there were none of those sort of games. Our deal was honest, fair, and straightforward. Will definitely return for future purchases!

Another great job by all the team. Thank you.

Kept me informed consistently during the service

Excellent customer service

It was informative about the work on my truck

Awesome experience. No pressure, service oriented. Knowledgeable. The sales advisor, Lloyd was one of the best! The others who helped us thru the buying process were very pleasant . Very smooth to get what we were looking for. Definitely recommend this dealership.

My oil change was done on time and my car was washed. My Service Advisor, JR, was very friendly and informative.

No comment

Great service and professionalism from Brian W. Great communication from technician as well.

🤩

I had brought in my car after my overheating indicator started appearing. The service person told me that they would inspect the car, do a tear down, and get my warranty inspector to figure out the costs. This was assuming a two week period for all of this. In the end, it took a month before the inspector for my warranty was even sent out, leaving me without a vehicle for a little more than a month. The timelines kept on shifting and no updates would be communicated to me unless I called and asked. After I had received the news about my vehicle and wanted to do a trade-in, the service person told me they would get me in contact with sales. The sales person never reached out to me, and in the end I had my car towed away from the dealer because nothing was getting done here.

Got me worked in for oil change and tire rotation. Had a family emergency in Gulfport and had to leave Friday. Got me taken care of for the trip. I was very appreciative

Very nice and very nice to help me

I was completely satisfied.

Amanda Is great. The worker provided a movie clip of what he did. It is a one way communication. That’s fine but years ago we watched the worker and could ask questions. Today that is’t done. He showed me two filters that needed replacing. I never replaced them previously. I’m only 24 K miles and not expecting paying the prices for new ones. He tested the tires and reported 6-8 ??? means nothing to me. Today we have AI - don’t need people - all about profits - get people in and out. Push to sell cars by the dealer ships. Quality is lost - just new gizmos. You probably can’t change things.It’s all about Sales- profits not the best for the customer.

Quick and efficient service time

It was a great experience. I came in to get a oil change. It was done within an hour, and they also gave me a car wash. It was exceptional service that was provided for me and I appreciate that. That’s why I will always come back to sam pack five star Chevrolet in Carrollton this is my favorite Dealership. I love Chevy.

Everyone is great except they can’t tell me why the took a payment out on my old truck and then gave me a extra 45 days on new truck I have not had old truck since January 21

Customer service is great but unfortunately every time I've take in it comes out with another issues..I don't think the mechanics are doing a good job

N/A

Wait time is too long.

It took awhile to get car fixed but they got it done

Brian was EXCELLENT!! I towed my truck from another GMC dealership (Won’t name them) but, they were trying to rip me off! Five Star Chevrolet was just up the street from my shop so i figured i would give it a try. Brian in the service department met me when my truck arrived. I explained my situation and he said to me, don’t worry, I’ll take care of this for you. Put me in a loaner vehicle, worked with my extended warranty company and got everything fixed within my budget to get my truck fixed in a very quick fashion!!! He was constantly in communication with me, letting me know where the progress was on my truck. Once I picked up my truck, he was not available. He was off that day, but I can assure you, Brian has received all my respect and will get my service from now on for all my vehicles.

Smooth and quick as usual. Great job!

It's always a pleasure working with Brian and his service team. They keep me informed every step of the way. I stay and work as all amenities are kindly provided. The time passes quickly but the service is usually pretty fast anyway.

My husband and I originally went to Sam’s Pack to get a recall fixed on my 2021 Chevy Tahoe. We dropped it off and I received a text if I was interested in trading it in. We went to Ron and he listened to what we wanted and showed us around. The waiting process for approval was pretty nerve wracking to say the least but it was thanks to the whole team that worked effortlessly to make it happen. I left with a brand new 2026 Suburban and I could not believe it. Thank you guys for your excellent customer service skills! Gio, Ron & the one guy from Houston lol. (Sorry I forgot your name)

Scheduled an appointment for an oil change. All went as expected with no problems. As I expected to wait for my vehicle, found the service staff to be prompt and courteous.

Need to have my tire fixed, and everybody there was awesome

As usual, your service department is friendly , thorough, and professional. My 2014 Silverado looks new still and your team helps keep it running like new also.

Always very professional.

Amanda Agostos is an excellent service advisor

Very focused on relationship selling method opposed to one looking to move cars

Brian was great. Turn signal fixed faster and cheaper than I expected. Awesome video from the tech on the inspection of my car.

Very communicative and professional staff. Bryce was very helpful and kept me in the loop so I knew what was going on at all times. Thank you to your team

Excelente trabajo me gustó la atención

Fast, friendly, communicative, clean uniforms and surroundings. Fair price

Jacob Blau was my salesman and Giovanni was my finance representative. Both made my purchase extremely easy, and satisfying!

All great people and the hospitality that was given just beautiful.

Brian was great to work with. The communication with him and the team was terrific.

Very professional

juts a lil more communication

Everything was done on line, Joe said he would pick me up at the airport to pick up my new truck

Great service. They went above and beyond to make sure everything was to my satisfaction.

Lopez was so helpful. He did a great job and solved my car's issue. Thank you Lopoz!

great friendly staff

Had a loose part on my silverado EV. I called amanda.She scheduled a time for me to come in to check it out.Got all the info needed. Ordered what was needed. Scheduled me to come back for install. (I know they don't have every part on the shelf in the back!) Hour later the mechanic, Angel, a handsome Puerto Rican, Brad Pitt type, the type. That looks like he eats beef jerky while he does the Salsa dance, tells me he got everything handled. With his Antonio Banderas style accent, like Puss in boots from Shrek, I just knew everything was gonna be all right.

Good customer service

Always knowledgeable

Great video from Alex on my truck’s condition.

This was the BEST experience I have ever had with buying a truck, Joe Harrell was great every step of the way! And Lloyd was a great help also. Scotty was also great at the closing. I drove from Amarillo and it was worth the trip! I highly recommend Sam Pack’s Five Star Chevrolet for a new or used vehicle!

Great communication. Amazing service! Brian always makes it easy

Bryce did a great job keeping me informed. Work was done in time promised. I will be back for service.

Great, Mr Lopez very kind and willing to help.

Everyone was incredibly helpful, and William and Lloyd, went above and beyond, had such a great personality. Thank you so much.

It was a good experience. Thanks

*

Technician Bryce was polite and explained me through the steps. There was a warranty covered issues and had to wait for back ordered part and team called me back once ready and had it fixed.

Na

Made an appointment and got to the dealership. Met with Service Advisor Jessenya Barrientes, who was very helpful and professional. She explained what the maintenance Service would cover. Service and a wash took less than an hour, which was great.

Easy and fast process

Ok

Purchase of new Car was extremely easy. I required no Financing, that helped speed up the process. JaVonte was able to answer all questions pertaining to features of various Trim Levels.

Overall service was good even though it took them a whole day to complete services. What I didn’t like is that apparently during service, a sensor was damaged which now I’ve been back and forth for it to be fixed.

The truck you sold me is Lemon and no loaner vehicle was provided during the 2 months in shop. Sam Pack Chevy is a disappointment

Muy bien

Very fast and easy. I told them what I wanted and drove it home. Finance was smooth and open.

Service department is gre

I had a very poor, frustrating, and disappointing service experience. I brought my Chevrolet in for a check engine light diagnosis. Communication throughout the entire process was very poor, and I was not informed of the $215 diagnostic charge upfront. I only learned about the charge after the diagnosis had been completed. My vehicle remained at the dealership for a week, and I received no status updates during that time. Because of the delay, I had to pay out of pocket for a rental vehicle. I was not provided with a detailed written explanation of the findings, diagnostic trouble codes, test results, parts needed, or the testing that led to the recommended repair. After a week of waiting, I was simply texted a repair estimate that said “check engine light $1,944.98.” I had to call back and take notes over the phone just to understand what was wrong with my vehicle. I did not feel I was given enough information to make an informed decision about authorizing the work. I declined the work and I attempted to have my vehicle towed. My vehicle was blocked in by another truck, and dealership staff were unable to locate the keys needed to move that truck. Because my vehicle could not be accessed, the tow could not be completed and I lost one of my AAA service calls. The delay also resulted in additional inconvenience and rental car expenses. Overall, I found the communication, organization, and customer service lacking. I left with more questions than answers, still have a malfunctioning/undriveable car, and will be seeking a second opinion.

Thank Jorge

I spoke with Jessy in the service department on April 17th about a license plate bracket for my car. She said she was going to order it but noticed that I had a recall on my car. I scheduled the recall to be repaired for Saturday, April 25. She was suppose to call me when the license bracket arrived. I never received the call. I got my recall done the following Saturday. I saw Jessy and asked her about my license plate bracket that she was supposed to order the week before. I was informed that I had to order it myself from the parts department. So she walked over with me to the parts department, I ordered the bracket and was informed that they would put it on. It was supposed to arrive the next business day which was Monday. I came back Tuesday after work. The bracket wasn't there because there was no delivery truck that day. The clerk informed me that he was going to order 2 more brackets just in case and informed me that it should arrive the next day. I came back the next day and the clerk had to look for it because it was not in the computer when he pulled up my information. He had to go in the back and find it. The service department put it on for me.

Jovonte Fields and the entire team were fantastic. The experience makes me a loyal customer who will recommend them to friends.

Brian always takes great care of me.

Your service advisor Brian Withem could not have been any better. He communicated when he said he would, he made sure I was kept in the loop and even filled my tank with gas. He is an impressive guy when it comes to car repairs. Thanks for good service Brian !

Service is always excellent. I live a 45 minute drive from Five Star. Exhausted by the drive, I recently decided I would try a dealership closer to home. What a mistake that was, in every way! From now on, I will take the drive; It is worth it. Thank you for taking such good care of me and my car! You get 5 Stars, Five Star.

Helpful staff, very good person in service, Jesse, for me she separated you guys from other dealerships.

As always attentive, good work, informative, but not pushy

Good exp

Very good, friendly service

Great service

Ty was amazing. The showroom was very clean and well-lit. I was impressed with the availability of trucks to drive.

Very Helpful

They forgot to tighten the cover screws and two screws fell out, so I had to go back to the dealer to have them put them back in.

My car was in for 60,000 mile ck up and all was taken care of. Thanks to JR Lopez and all for getting this done.

Outstanding service and communications. From JR to Eddie & Amanda I'm happy to be a customer of Sam Pack 5-Star family. Thank you Randy Goettlicher

Sales team was great

I brought the car in for brake inspection which was advertised as free on the website. They recommended I replace the front pads and rotors for 711 dollars before taxes. I showed them a service coupon from their website which included free installation, they barely adjusted the price and quoted more for labor. When I told them I'll take it to another dealership which quoted me less, they threatened me with 200 dollars inspection fee. They did provide a free car wash and also delivered the car two hours before the promised delivery time, which were nice

Thanks

100%

Amazing service. Brian is very knowledgeable and professional

great team all around.

Here’s a more detailed and heartfelt version of your review: I have been purchasing vehicles from 5 Star Chevy for over 10 years, and I can honestly say that the exceptional customer service is what keeps me coming back. From the moment you walk through the doors, you’re greeted by a team that is friendly, professional, and genuinely cares about making sure you have the best experience possible. They don’t just treat you like another customer—they make you feel like part of the family. Over the years, I’ve purchased multiple vehicles and had them serviced here, and every experience has been outstanding. The staff always takes the time to answer my questions, explain everything thoroughly, and make sure I’m comfortable with every decision. They never make me feel pressured and always go above and beyond to ensure I’m completely satisfied. I especially want to recognize Loyd, Jesse, and Gary. I’ve had the pleasure of working with them for many years, and they have consistently provided honest advice, exceptional customer service, and genuine care. Whether I was purchasing a new vehicle, scheduling service, or dealing with an unexpected issue, they were always there to help guide me through the process with patience and professionalism. Their knowledge, integrity, and dedication have earned my trust, and I know I’m always in good hands when I work with them. It’s rare to find a dealership where the employees truly care about building long-term relationships with their customers, but that’s exactly what I’ve found at 5 Star Chevy. Their commitment to customer satisfaction, attention to detail, and willingness to go the extra mile is what sets them apart. Thank you to Loyd, Jesse, Gary, and the entire 5 Star Chevy team for your hard work, dedication, and for always treating my family and me with kindness, respect, and honesty. I truly appreciate everything you do and look forward to many more years of doing business with you. I highly recommend 5 Star Chevy to anyone looking for a dealership that values its customers and stands behind the service they provide.

Service couldn’t be any better and that’s why I’m still driving my 2009 car!

I had great help from the Wisconsin girl and Miami guy. Very helpful and nice people

Excellent

The car was picked up at home and brought back, with a car wash did not expect that. Good service

Excellent service thanks

Jeff Kob was our salesman and he was so helpful. There was another gentleman (forgot his name) who went above and beyond to make sure I had all the apps and understood them.

Service was great as always and the staff is the best.

Was great

Great service. Brian is always helpful

Car is all fixed.

It was well arranged. On time. complete on schedule..

Brian Withem in the Service Department is always professional and polite...I've never had anything but positive experiences bringing both my Chevy’s here for service.

Good customer service !

My experience was experience was super smooth Brian was always in constant communication with me about what was being done and even offered me a ride back home after I dropped my truck off at the dealership

The help and kindness of the associates at Sam Pack service center is outstanding. Amanda especially as she goes beyond making people feel right at home with her customer service skills. The facility itself is welcoming and super clean as well as very comfortable to wait in.

We feel very Comfortable walking in, We are very happy with Jorge, this is our 3rd experience with him and can’t say less about him and the rest of the team of course!

Joe was amazing!

Hope chevy compensates the service advisors and mechanics in some way for EV units. I was there 20 minutes for my service. They just rotate tires and wash it. I’ll keep bringing my gas burning, oil using, fan belt braking cars in too. Amanda is ready everytime I arrive to take 5 Star Care of me. No matter what car I’m in!

excellent customer service. Great team, very friendly, knowledgeable and made the process extremely easy. Highly recommend this location.

Professional treatment and excellent results. Service Advisor J. Barrientes was very helpful.

Excellent customer service

Truck was ready quick. Brian made me aware do some upcoming needed maintenance. Everything was great.

Excellent

It. Was easy to deal with you, nice to make my purchase your salesman is a knowledgeable person.

Airbag recall on my 2007 Chevy Suburban. Arrived at 8:45 am for my 9 am appointment and I was out of the Service Department by 10:00 am. Thank you for the quick repair.

It was quick turnaround time

All good!

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Very nice and professional

Left a piece off my car

No comment

Jorge thanks

Courtesy people professional

Everybody was friendly, informative and knowledgeable. The work was performed quickly. The waiting area was very nice and comfortable. Y’all even washed my truck when complete. But….when I returned home, I noticed a scratch on my driver’s side door that was not there when I brought it in. It was definitely fresh, as there were paint flecks/dust around the scratch.

Excellent service as always.

GREAT JOB

In for service and got excellent service in a timely, efficient manner and reasonable plus a nice clean truck back when service completed. Awesome. Thank you to Miguel and Amanda!

Our car was serviced well and promptly and we appreciate that very much!

Real good service and fast

My appointment was for 11 o’clock. I did not leave until 12:45pm. All I came in for was an oil that’s way too long.

Excellent

Front brakes done as a result of a suggestion on my oil change. It was done a lot faster than I expected. Boy does my truck stop better. Thanks.

The whole staff at Five Star did a great job!

Excellent experience from start to finish! The staff was friendly, honest, and never made me feel pressured. They helped me find the perfect car at a great price and made the entire process smooth and easy. The vehicle was clean, exactly as described, and they answered all of my questions. I highly recommend this dealership to anyone looking for great customer service and a trustworthy car-buying experience!

It was good

Everything was excellent from start to finish.

Amanda was exceptional as always. The vehicle was ready as promised and was well cleaned prior to my pick up. Amanda is an excellent ambassador for your brand.

Service was amazing!

I want to take a moment to recognize Brian for the exceptional care and service he provided after a concerning experience during my previous visit. I contacted Brian early Saturday morning after noticing a very strong odor coming through my A/C vents following my visit to the dealership the day before. The odor smelled like gasoline or exhaust fumes and was strong enough to make me feel nauseous. I expressed my concerns to an employee at the time, including the fact that the fumes were making me feel sick, but unfortunately, my concerns were dismissed and I was told it wasn’t anything I needed to worry about. Brian handled the situation completely differently. As soon as I contacted him, he did not hesitate to have me bring my vehicle back in so the issue could be properly addressed. He took my concern seriously, prioritized my safety, and made sure the problem was resolved. I greatly appreciate everything Brian does. He is an incredibly hard worker, yet he consistently remains professional, attentive, and committed to making sure his customers are taken care of. He also apologized for the previous employee’s oversight in judgment, which meant a great deal to me. When a customer tells you that something doesn’t feel or smell right—especially when it involves possible gasoline or exhaust fumes—it’s reassuring to have someone who listens rather than dismisses the concern. Brian did exactly that. Thank you, Brian, for listening, taking immediate action, and making my safety a priority. Your professionalism, work ethic, and genuine concern for your customers do not go unnoticed. I am truly grateful for the way you took care of me.

Brian Withem is the best service representative I have ever had the pleasure of working with

My oil was changed on time and my car was clean! Brian always takes great care of me.

It was amazing, smooth and fun

Bryan is amazing. I know my vehicle is in good hands and I can trust him. I pass several dealerships for his customer service and professionalism.

Friendly customer service

From the moment I stepped in I was to made to feel like family. No haggling on price, straight forward communication. Jovonte listened to what I wanted and found my dream truck!! A huge thank you to Jovonte, David, Andres and Gary!!! I highly recommend asking for Jovonte!! He is no pressure sales and listens to his customers wants and needs.

Excellent service! Brian W kept me updated every step of the way

Customer Service was great. Got me in and out at a good time completely satisfied with the service will be back.

The Sam Pack's Five Star Chevy team was great from my first visit to my drive off the lot! Everyone was helpful, friendly, had my best interest in mind and respected my time. Top notch service!

Great service

great customer service all around

Above and beyond service always!

Great staff. Meet the new manager that was over the facility.

Jessy took her time to ensure that everything from the vehicle was dealt with in preparation for our road trip. She even went as far as replacing the tire stem caps and license plate toppers.

My advisor Jescenya Barrientes was awesome! She went above and beyond Thank you Jescenya!

Jessy always helps me understand what's going on with my vehicle and what is required. She doesn't have me paying for services I don't need. She advises me on services I may need in the future. She's the best!

Outstanding service. Listened to my desires regarding a new vehicle; and then delivered. Kind and competent.

Honestly these guys are respectable and to the point. Couldn't have made a better decision choosing this dealership. Thank you.

Everything was good any inconvenience.

Your service manager attempted to double bill me for labor, and it also appears that perhaps she had given the Work to her husband who is a service tech so there seems to be a professional conflict of interest and then she decided to argue with me when I knew precisely what I was talking about and was able to demonstrate that through sourcing and using the actual book Ridiculous, unprofessional, and to be honest at this point completely expected from your dealership I call. Nobody knows the answer to anything. I have to get transferred four times just to get a simple question answered. For whatever reason the people to answer the questions for the service department, don’t know anything about what Service actually does they just schedule appointments!? and even furthermore, I brought my truck in to be diagnosed right after I bought it because it had some type of issue. I did not buy it from you guys. I bought it from your Subaru dealership and my truck went in multiple times and the solution never came. You guys didn’t fix it. I had to find a way to fix it, which is ridiculous. Furthermore, I would try to schedule an appointment, but I would say I would need to know when realistically would be the best time to bring it in so I wouldn’t have my vehicle for the least amount of time and they would tell me that I should get on the loaner list. There’s never loaners never so what happens I get stalled out for another week. I called back and some other person tells me the same thing nobody knows what’s going on. Nobody is honest nobody gets real. It’s like talking to a bunch of people just got hired yesterday. Titles roles completely irrelevant. That’s my experience

Friendly people, great experience.

Great

Long wait

I call to service my car and call the service manager and never call back.

Service is at an all-time high! Thanks 5 Star!!!

Lloyd went above and beyond to make sure we left happy.

My first oil change on my new Equinox was don on time and Brian had my car lean and out front.

When I dropped off my vehicle for full warranty work I was told there were only 15 loaners cars for 200 vehicles and I had to uber home as a result. I had to call back in for any status and was told the vehicle would be ready the next business day but the service advisor was off so they would leave paperwork and have someone call me to confirm. I had to again call back on that day and no one knew anything about it and would never have called to confirm with me I could pick up. They checked and called me back to say I could come get it. When I arrived the advisors on and working couldn’t find the keys and we stood around for 30 minutes to find the were in the “key cabinet” all along. When I got home with the car the car still sounded loud and smelled off at the engine so I checked and no one actually filled the coolant back up after fixing the radiator, it was completely empty, I could have been right back in for a burned up engine had I not checked. This vehicle has 26k miles and has been in the shop at least once every 6 months. I took it straight from the service shop and sold it. Not the experience I expect from a new car.

great, better than Reliable chevrolet.

JR and the team were great.

Every thing is good only they take a time where I expect

It was a great experience!

My experience is always a great one. I wouldn't go there if it wasn't for Brian and his delivery on great service. The service guys who I never get to see understand the assignment and do it well. I don't have to worry or go behind service to be sure things are done correctly at this dealership. I specifically order Chevrolet knowing I'll use this dealership for the needs of my fleet vehicle. We have many car brands to choose from and I make sure it's a Chevy all because of this location, staff and service.

Five Star Chevrolet always provides amazing service. Brian Withem has always taken care of my Tahoe and Corvette and is always extremely professional, knowledgeable, and 100% transparent and honest.

Very open and clear on all factors. Didn’t take all day.

Went well and in timely fashion

Reasonably fast and expert service.

Supposed to have a change oil and rotation on my tires they no rotation the tires

Great service

Amanda is great advisor always takes care of us. Only complaint was my truck was there week and half before being started and no loaners so I had to pay for rental car. Technician did good repair

Inconsistent communication. I made an appointment to bring in my '24 trail boss on June 15th. Yesterday, July 29th it was returned to me. After being without my truck for a week I requested a "loaner". I was provided a smaller size Chevy Colorado with did not meet the needs of our family. Because when I received it, it already had several thousand miles in it I had to bring back once it was near the limit of 4,500 miles. Then picked up another Colorado. Communication over that time period was inconsistent. Near the end of this process I requested a full size silverado and was told one was available however never received the call back to pick it up. Not huge issues but not 5 star service.

I have been treated well in the service, sales, and finance departments. My service advisor Brian, Sales person Lloyd, and finance person Gio, were friendly, efficient, and professional.

Fin

I took it to update the computer and they did not do the job because he’s doing it again updates

Great customer service!! Thanks Amanda you rock!!